Starbucks

They are great people but I don’t understand how they don’t have half of what’s on there menu..if it’s on the site they should have it..very frustrating. If you don’t sell it then just take it off the website menu..Everybody is super friendly though and the staff get a 10/10 but the online menu just needs to have what they sell on it, it’s false advertisement..

This used to be my favorite Starbucks location. It didn’t matter where I was going, if I wanted coffee or food, this was my spot. The staff was always very pleasant, awesome at best.nnFor the past couple of weeks, they have been bombarded with lots of “take out” orders. While great for business, in my opinion, it looked like the staff was overwhelmed. They were stressed and you can tell, these “take out” drivers were coming in through the door faster than we could inhale and exhale.nnOn my last visit, I placed an order for my usual, coffe and a protein box. I walked in, noticed new faces and not my usual barista. The woman who gave me my coffee told me that it would be a few minutes for my second item, my protein box, which I’m ok with given how busy they were... After 5 minutes of waiting and seeing everyone who came in after me pick up their order and go, I looked over to the refrigerator from where I was standing and spotted a protein box that was exactly what I had ordered. I approached a barista and asked him since I was waiting on my second item, i see it in the refrigerator so can I grab it and go? He confirmed that it was ok... I went over to grab my protein box then walked out hoping not to interrupt their flow as it was a really busy day for them... At least I thought this was being a good customer with my silent grab and go approach. Well I thought wrong!nnAs I walked out the door and started to turn towards my car, i heard a female barista yell at me from inside while the door was slowly closing “HAVE A NICE DAY!” This was upsetting because her time was very condescending. Along with when she chose to utter the phrase, it was definitely intentional. It wasn’t meant to be a positive salutation.nnWhile in my car, I’m feeling shocked and disappointed but I keep telling myself maybe it’s just the stress that she’s under and I try to reason with her unpleasant action.nnNeedless to say, many people have bad mornings. I myself have had plenty of bad mornings but the next person you encounter can turn your day around. The Starbucks at Chapel Hill is crazy busy as well. We sit in that drive up line for long periods of time but no matter how overwhelmed, the baristas there, especially the male barista, has a way of always making you feel better. Sometimes a pleasant voice and smile is all it takes to turn someone’s bad day around.nnSo I’m taking a break from my favorite location in hopes that one day when I return, it’ll be a better environment than the past couple of weeks.

Excellent Quality of Coffee and customer service

Consistently the best cup of coffee money can buy. Ample parking, and Covid-19 precautions in place creating a safe environment for making and picking up purchases.

Shout out to Alex who not only remembered my order but also makes it sooooooo good!!! Such good service!!