VASA Fitness

I went to this location today and I asked the lady at the desk to give me details of pricing and she was very rude with me and I had to ask a few more times she was also very short with me and finally gave me attitude and said go to our website you will find all the details there instead of telling me anything in person! I win for money it was very very bad customer service I cannot explain the feeling the lady gave me in words I for sure will not be giving my business here I will be going to planet fitness if I could give a score I would give a zero on customer service this lady is going to drive customers away she already did I was going to get a membership for my whole family

I enjoy the variety of Group Fitness classes they offer! I see front desk members constantly cleaning out on the floors. The GM always answers my questions and concerns. Fun place to work out!

DO NOT sign up for a membership here unless you plan on having a membership forever! Vasa fitness and their 3rd party billing (Paramount Acceptance) make it impossible to cancel your membership! I initially tried calling in December 2019 to cancel my account and was told over the phone that it was being cancelled. Fast forward to March: I realized my account was still being charged. I emailed customer support, where again, I was told that my account was being cancelled (I still have email proof of this). In March, covid happened and Vasa closed its locations and temporarily stopped charging clients. This is why I assumed my account was cancelled (my card was not being charged). Fast forward to June: my card is charged again. I email customer support because I wanted email proof of communication. No answer. I then did my own research and found that Vasa goes through a 3rd party billing system called Paramount acceptance. I called them to ask why my account is still open and I am being charged. They asked me to send email proof that I was told that my account was being cancelled back in March. I sent it to them and I was told that they were now cancelling my account and waiving the 30 day notice/bank fee since I indeed had proof that I tried to cancel back in March. I even got a confirmation email that my account was closed. Fast forward to July: I get calls from Paramount acceptance saying that they tried charging my card but it was declined (I put a "block payment" through my bank since I lost all trust in Vasa and their 3rd party billing). I call them back and send email proof that they said they cancelled my account and waived the 30 day notice. They then, try telling me that I still owe a 30 day notice/bank fee and I need to pay that to avoid going to collections. I REFUSED to pay and am disputing with collections out of principle!!! Vasa needs to A) train their customer service representatives on communication and follow-up, and B) go through a different 3rd-party billing system! Side note: I wrote a review about a month ago and it was removed. I looked into why it may have been removed (I thought that was not allowed?) and apparently, if you leave a review for multiple locations (including ones you did not visit) they can remove them. Now I am resubmitting reviews for the locations I have been to.

Usually when I read Google reviews I always have this mindset of “but if I had been in that situation and called, I bet I could be nice and get it worked out”. This is not the case for this VASA location. So I’m writing a review. 24 Hour Fitness locations closed in Utah earlier this year and all their members got transferred to VASA. I was transferred to this location, along with my sister and my boyfriend. Even though there was a link you could click to opt out when they first announced the transfer (about FOUR months ago), my sister STILL just barely got charged $35. She hasn’t been charged a single time since she declined to be transferred to VASA until now. Weird how they have her bank info then huh? She reached out via email and by chat and was only told that she’d have access to the gym until November. No refunds. I, on the other hand, will take responsibility for missing the window to just not be transferred. I was charged about $150 for services I didn’t want and didn’t use. After talking to multiple people I was able to get $0 of that refunded. When I finally canceled what I believed was my entire account, I got another charge for August because they’d disconnected my boyfriend’s account from mine and canceled only mine. This happened though we shared an account with one monthly charge and one credit card, and I was pretty clear in my conversation with VASA that I expected everything to be canceled. I personally think VASA shouldn’t have agreed to accept membership transfers from 24 Hour Fitness because of the headache involved, but I see that it’s probably been very lucrative for them. I realize customer service jobs suck, but these guys are like the 2020 of the fitness world. Takes all you’ve got. Gives nothing back. Makes you want to eat fifty donuts and never work out again.

I really enjoy coming to this location. I have a Lifetime membership as well, but this place feels like home. Big shout out to “Chis” (member services/works on weekends) for his attention to cleanliness and member experience. For someone who was in the health and fitness space for 12 years, Chris really gets it and leads by example. Thank you Vasa and big thank you Chris.