Jaguar Land Rover Sudbury

This is more of a question then a review since I live outside the USA and have never been to this part of the USA on my 3 previous trips so far in my lifetime. Knowing that your dealership is undergoing renovations to have the new JLR arch concept look for the showroom building when will the work be finished and the Google 360 degree showroom and street view photographs be updated so we can see this new building via the internet outside the USA? and if in the future I visit the USA again post Covid-19 I would love to come and visit your dealership to have a look around since I love Range Rovers so much.

We have worked with David for many years and currently own a Range Rover and just picked up a new Defender. Have purchased many vehicles from many places...David and LR Sudbury have consistently been the best to work with. We highly recommend!

I called Steve in parts for a tow-hook panel for my Range Rover Sport HSE. Steve was very helpful on the phone an said , “Let me get my hands on it” (He was checking to see if he had it in stock) which he did.nHe directed me to speak to George a service advisor (who also was awesome). I came in he put it on this morning, which they did quickly and professionally. Wow!!! (AM I ON EARTH?). I purchased my vehicle from Herb Chambers and didn’t go there because there was a Land Rover Dealership in Peabody, one town away. I never get this type of service at the dealership near my home. I will definitely be going to Land Rover of Sudbury for now on. I would to thank Steve and George for all their help this morning for getting my great vehicle back in shape. Life is to short for stress.

My experience with Range Rover began with the former management which allows me to understand the negative reviews I see. However, the new management has completely turned the car buying/maintaining experience around from top to bottom.nnMy previous experience was so terrible and everything was handled so poorly. However, the new manager clearly wants excellence at every corner and he achieves that. The staff has had many changes which have resulted in consistently kind, helpful, timely responses and handling of any and all issues.nnWhen I first purchased my car, I was ready to tell people to go anywhere but here. However, now I encourage anyone I know to try out Range Rover Sudbury. I had a very unique situation and it was handled perfectly by management. Mike Knox is a genuine, compassionate, and hardworking manager who wants you to have the best possible experience. He spoke to me the way you’d speak to someone you care about. It was more than a sale to him.nnWhen making such a large, expensive purchase, you want to go somewhere that they understand the weight of the purchase and have your best interest in mind, not just theirs. The car buying experience can be an imperfect one so you want to feel you are working on a team with the dealer. For that and more, go to Land Rover Sudbury.

Keith is my hero. I had been given the run around by the Manager at the Collision Center (not Land Rover Sudbury) that had done work on our Land Rover. Long story short, we had the vehicle at the Collision Center for a roof glass repair and in the process of putting the headliner back in they forgot to plug everything back in, which caused the AC to not work in the 2nd and 3rd rows of the vehicle. We realized the issue when our poor dog was complaining in the back during a long care ride. I took the car back to the collision center the next business day to take a look at the issue, and ultimately the Manager gave me a lot of push back indicating that it was not their fault and they could not fix the issue unless I could prove it was their fault. The sent me to Land Rover Sudbury, and frankly I am glad he did. Keith in the Service department immediately knew what the issue was as I explained the situation – the repair shop had missed a plug in the top left side under the headliner. He had it fixed within 30 minutes and they wanted to know if they could bring it through the wash for me. AMAZING. Keith jumped at the opportunity to fix the issue and went above and beyond to ensure I was not only satisfied with the work but was thoughtful in how he could demonstrate additional value. We will continue to be loyal customers of Land Rover Sudbury for years to come because of this level of dedication to the customer. Thank you so much!