Gucci

This staff at this store are very unprofessional. It clearly states hours of operation as 11am- 7pm, yet they close the store religiously 20mins before. What is the point of posting hours of operation if you open and close at your own discretion. For being a high end brand who distinguished itself for personalized, boutique style service, they truly come up short. Store like Louis Vuitton remain open until closing and offer a much more pleasant experience. I have been a loyal Gucci customer for years and have become accustomed to their fantastic service ( the city flagships are much better) but I guess the flagship store at the Westchester did not get the message.

Terrible customer service. You would expect high end service. Brand new bag with a zipper defect. Never worn once. Receipt in hand. Only a couple weeks old, for Xmas. Should have given me a new bag. Instead have to wait 6 weeks for a repair on a brand new defective $1,500 bag.nAlso was given an attitude in the store.

Very organized. I was so happy they had plenty of stock and small sizes in foot gear. My new Gucci location. Natalya was great.

My brother bought shoes here and the staff was very nice.

I was there a few days ago. First of all, while I was waiting on line to get in I saw two customers, also waiting, slapping each other in the head. Once in and while shopping, a fight almost broke out because one customer was offended that they were called out for wearing a mask improperly. I should also point out that this unruly customer (who was hurling misogynistic and racial insults around) was called out by another customer, not any of the sales people. Incredibly classy all around.nnI guess Gucci is more interested in getting their money rather than providing a safe environment for customers.