Neiman Marcus

The customer service experience here is horrible. I have made 3 purchases. The last 2 purchases I made during a promotion time in which depending the amount you spend, you’ll get a gift card for x amount of $ within 5-8 weeks. The first time I use a promotion code I didn’t get the gift card in the advertised time. I had to continuously call and 6 months later I got it. My last purchase I also made with a promotion code. That purchase was made 10/22/20 and today is 3/4/21 and I have yet to receive it. I called once to complaint and was notified I will receive the gift card with 4 weeks (after waiting already 3 months). What bothers me the most is the business model. I can’t exaggerate when I tell you I get DAILY or every other day reminders on my email of advertisement to incentive me to purchase during a “promotional” time to receive a gift card. But they don’t deliver with the gift card part. If I don’t call multiple times I will not get it. And to me, if a corporation doesn’t deliver on what it advertises, then is a scam. Is a shame because I do enjoy the items I purchased, but I don’t think I will continue purchasing luxury items through Neiman Marcus. I hope I do get contacted after this review because this is outrageous.

So I went there today and my friend was looking at cologne and I decided to go to the shoe section since it was right there and there were a group of 4 sales associates and I asked someone if they stretched the shoes there (I bought a pair of Loubatons a year ago) and haven’t worn them because they were snug and then they asked if I have them and I said not now and one lady laughed hysterically (elder woman, lol) and the whole experience made me feel awkward and like I shouldn’t be there (I was dressed down in adidas sweats) and found the atmosphere to be pretentious. I’ll have them know I went right to the Gucci store and LV store and made purchases at each and make a much better salary than them so I’m confused at why they think they’re better than me? I definitely won’t ever purchase from here but I will bring my shoes in to be stretched. I’m not going to be treated that way!

Absolutely love the service at this Neiman Marcus store. I unfortunately do not remember the name of the sales associate but I think no matter who you will ask for help at this store you will be treated the way I was: In a professional and very helpful way.

Very nice store! We'll definitely come back!

Amazing employees and great high quality products, enjoyable experience