Urban Air Trampoline and Adventure Park

The manager was extremely helpful and the place is huge with so much to do. My kids had a great time. We're definitely looking forward to going back.

Very clean. The customer service was very satisfactory. I was invited to a birthday party. Coming from Queens, NY I was aprehensive but that soon melted away when I saw my son enjoying himself. I would go back and even suggest it to friends.

Very fun was at a birthday party you had many exclusives and even to ride go carts for free

To think I was so excited to bring my boys here, worst customer service in town I rather take my kids to a public park. I am terribly disappointed with my experience with Urban Air and their associates. I understand it’s a pandemic but they should have a choice on either scanning on the fore head or scanning on the arm when it comes to Kids! My son doesn’t do good with people so close to his face since he has ADHD. I shouldn’t have to explain my sons personal issues if there were some diversity. Also the manager on shift with the blonde hair was unprofessional and rude. She also mentioned if I paid on the side machine I wouldn’t have to wait on line. Just to pay and wait on line. I asked a young lady she said wait on line in which I understand she can’t leave the machine unattended but the manager walked away from her post to put bracelets on three kids who I’m going to assume are members already. Equality is important when it comes to kid friendly environments and because of our experience today I wouldn’t leave my child unattended here nor would I return back or spend another dollar.. Now days we work to hard to get treated with such terrible customer service.. Do better for the kids!

love it here! staff is super nice mario is very cool