Map
Detailed Information
- Place Types Car dealer
- Address 860 N Telshor Blvd, Las Cruces, NM 88011, USA
- Coordinate 32.3299489,-106.75567
- Website http://vivadodgeramfiat.com/
- Rating 4.1
- Compound Code 86HV+XP Las Cruces, NM, USA
Photos
Reviews
Towing our travel trailer from San Antonio TX to Tacoma WA and the check engine light came on on our 2500 Ram. We were able to make an appointment and get serviced the same day. Nicole and Tony were super friendly and helpful, even letting us park the trailer in the back of the employee lot while they worked on the truck. We were 1.5 hours late to our appointment (had to make frequent stops to prevent the truck from overheating) and they still helped get us in and out quickly. Without them, we would have been stranded for several days!
Bought a car here. It was simple, fast, easy. For once it didn't take an entire day, finance was clear on what the payment was, what the interest was, what the total cost of the loan would be at end of term. Ran into paperwork issues since I'm an out of state buyer and the support team helped fix it in under a day.
This place is awesome. I was passing through and started having DEF issues the people here did a great job they knew I was traveling so they did everything they could to work me in an already booked schedule. The service writer Nicky was a life saver she worked her magic and got me in and out within 24 hrs. I will always think of them to the point of when I’m in the market for another truck they will definitely be in consideration. Very good people all the way around
We had a positive buying experience at Viva in Las Cruces. Julie was a thorough and professional salesperson who didn't pressure us in the slightest. Christopher, in the finance department, made the process go quickly and easily. We drove from Santa Fe to purchase a vehicle, and it was worth the 8 hours in the car.
So let me be honest! My wife dropped off her 2016 Chrysler 200 (S) due to issues with the A/C making sounds while running! My wife explained the issue to the service department. Now mind you she had told me she had to sign a paper, however good customer service would have went over the paperwork she signed with her to ensure she understood the diagnostic charges! They did not! It was dropped off at 2pm and no follow up call given even after we called them four times between 2pm and 5:30pm with no update! I had to go to the dealership the following day to give them the information of what was wrong with the car again and ask to be updated once they find the issue with the vehicle! So by 2pm the following day they told me it would cost 400 dollars for a blower motor and a cabin filter. I called a local shop with outstanding customer service and when I told them how much the dealership was charging me they laughed and said what the hell! When I went to pick up my wife car it took 20 minutes to get the paperwork and for them to bring me the vehicle! Viva Dodge I understand you are a dealership, but your customer service need lots of improvement! That diagnostic fee is Ridiculous 162 dollars just to tell me it’s the blower and cabin filter! It should be on a case by case bases!
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