Rochester International Airport

On 11/05/2020 my wife and I flew up to Rochester International Airport. We flew on Delta Airlines. We had to make 2 layovers. The last one was at Minneapolis International Airport. Upon arriving at Rochester International Airport we could not find our luggage on the baggage carousel. There was a baggage handler by the baggage carousel. The man was wearing an orange reflective vest and advised that there was not any other luggage on the plane. The man asked us to follow him over to the Delta Airlines ticket counter. The man started looking on the computer. The man could not give me a straight answer. He was not sure where the luggage was and if it would be on the next flight from Minneapolis International Airport. He said if it makes it onto the next flight in a couple hours it would be at the Rochester International Airport around 09:30. The house we were going to was about 18 miles from the airport. I asked if the luggage could be brought out to the house that we were staying at if it arrives around 09:30. The man said no they stop delivering luggage at 10:00. The baggage handle had a very poor attitude and was acting as if it was our fault that the airlines lost our luggage, and we were bothering him by asking for our luggage. I asked if I could speak with a supervisor, but he refused and advised that he was the supervisor. I was very put off by his poor attitude and lack of effort in trying to help us. I mentioned that progressive thinking and putting the luggage on the flight that we were on just isn’t tolerated at Delta Airlines. The baggage handler / supervisor stepped back from the counter and advised that he did not want to or was he going to help us. The baggage handler asked one of the Delta Airline ticket counter employees to help us and then walked away. The ticket counter employee looked at our ticket slips and started typing on the key board. I said to the ticket counter person (I apologize but if they guy before you had apologized for losing our luggage I would not feel so mistreated). The counter person at this time threw the luggage tickets on the counter and then started yelling very loudly that he was not going to help us and that there was no one else in that airport that would help. My wife stepped up to the counter and advised that her father just passed away two days ago and she needs to get home to her mother. The ticket counter person said he doesn’t care and it is not his problem. I stepped outside and called the 800 Delta Airlines customer service phone number. I told her about my concerns and dilemma. She was very polite and on behalf of Delta Airlines she apologized. The phone representative asked me for the luggage tickets and was able to find our luggage in under 30 seconds, and make sure it was going to get on the next flight from the Minneapolis International Airport to the Rochester International Airport. I had to drive back to the airport and be there at 09:30 to get my luggage. Moral of the story is if you fly Delta Airlines to the Rochester International Airport, Don’t be surprised if your luggage is lost, the people who work there have bad attitudes, just don’t care and will not help you.

Love the ease of check in and fast security right to your gate. The restaurant does not have the grill open on Sundays just pre pkg. Food.

They're forever messing around with United Airline customer flights. Literally canceling both outgoing and incoming flights at their whim, causing many passengers to be rerouted, delayed or stranded at other airports. They could have the decency to allow atleast two of each flights on the wknd instead of catering to just those people traveling for work during the week.

I had a great experience. Love it and close to Mayo Clinic, Shopping and Restaurants.

Very nice. Small airport. Wonderful people and very helpful. I went Delta. I will for now on only fly Delta