Sisbarro Buick-Gmc, Inc.

Frank and his guys over in the service department are awesome!! They provided me with prompt proficient service and I couldn’t be happier !!

Ronnie was awesome! He helped us every step of the way. We were so impressed with how fast the process was. He answered every one of our questions and was funny and charismatic. I am honored to have worked with him. He was funny and understood us and what we wanted on a different level. He wasnt pushy like other sales men we have interacted with before. Looking forward to working with him in the future. The whole staff worked well with us. Thank you so much for your help and our lovely vehicle!

Sisbarro Buick GMC really is second to none when it comes to truly caring about the customer! Dan Sisbarro, and his staff completely went out of their way to ensure that my wife and I were 100% taken care of in a rather difficult time and situation. I can not stress enough that if you are looking for a new or used vehicle, the staff at Sisbarro Buick GMC will absolutely make sure to do everything that they can to get you in a vehicle at an affordable rate!

I bought a used vehicle from Sisbarro early August and have had nothing but issues with customer service. I gave a high review to them too (manager and salesman) after the purchase because it had been a good experience. Since that review, it has been nothing but a hassle to get answers. My car had an immediate issue within 24 hours of purchasing it. I took it back and it took a month to get my car back for a back door panel repair. Upon receiving it from the repair, there was an issue with the back door alignment and I have been trying to get answers to how to resolve. I spoke with another salesman in September regarding the issue. He said he would get back to me and here I am 6 weeks later with no call. When I purchased my car from Sisbarro I had let them know what a horrible experience I had with previous used car dealership and here I am back again with a similar experience. Very disappointed and let down at this time.

My wife and I were looking to upgrade from a car to an SUV. We began with a small Audi that my wife had for a couple years. We looked all over the El Paso and Las Cruces area and finally found a Cadillac XT5 that we really liked. Initially the salesman was great. He was kind, motivated, and helped us with all of our questions. He helped us get the car from Deming to Las Cruces the very next day. We test drove it and decided to buy it. The very next day, after everything was final, my wife called me worried saying that the car was driving funny and that the transmission service light came on. We contacted our salesman and he told us not to worry to just bring the car in. So we did and although we never got a consistent answer (salesman told is it was normal maintenance, service manager told us nothing was wrong, finance manager said it was unexpected but the transmission problem was fixed) we got the car back a few days later. Keep in mind we were never offered a loaner car even though we had just bought the car. Literally, less than two minutes and less than 100 yards from driving the car off the lot, my wife calls me again, the sunroof seized up and it sounds broken. So I looked at it when we got home, and ye, the sunroof was nonfunctional after going into the dealership working, and coming out broken. Of course, I called the salesman back and he again told me, "Don't worry bro, I'll handle it and take care of you guys for all your troubles." Unfortunately, I believed him. We took it in on a Wednesday and he told us it should be done by Friday, but possibly not until Monday. For a Cadillac XT5, we got a base model Nissan Sentra loaner car. At this point we have owned the car about a week, and had it in our possession for only two days. On Friday when I hadn't heard from the salesman, I called him and he said it should be ready tomorrow on Saturday. After not hearing from anyone on Saturday, I called around four o clock and they said that the technicians had left for the day and it was not ready. When I called on Monday, finally I spoke to the manager, at which point he informed me that the problem had not even been diagnosed yet as they were backed up. I notified the manager Alex, that I was extremely frustrated that we were not being communicated with and being treated poorly. He told me he understood my frustrations and that although we would be unable to recuperate all of our losses, that the only thing we would not be able to get back, was the sales taxes. We went through the process of looking through the lot trying to trade the car back in and found one that we liked. Alex, the manager, then sent us the offer to "help us out," which included a trade in value on the car $2,000 less than we had paid for it one week ago, no return of our down payment, and a selling price of the car that we picked, $1,000 over blue book value. When I pointed these facts out to Alex, he stated, "pos, it is a business man, I have to make money." Time and time again we were told we would be taken care of because of the poor condition of the car we initially sold. Time and time again, we were mistreated, and blatantly lied to. The car had not been serviced, they had transferred the car to a completely different car dealership because Sisbarro was unable to fix the car correctly, and low-balled on the car we had just bought. I will NEVER recommend or buy from Sisbarro ever again. In fact I will actively encourage friends and family to avoid Sisbarro if they ever ask my opinion.