Map
Detailed Information
- Place Types Painter
- Address 340 Marshall Ave STE 101, Aurora, IL 60506, USA
- Coordinate 41.7555176,-88.3283563
- Website https://www.floorguard.com/
- Rating 4.4
- Compound Code QM4C+6M Aurora, IL, USA
Openning hours
- Monday 8:00 AM – 4:30 PM
- Tuesday 8:00 AM – 4:30 PM
- Wednesday 8:00 AM – 4:30 PM
- Thursday 8:00 AM – 4:30 PM
- Friday 8:00 AM – 4:30 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
The front end response speed, the helpfulness of our sales contact (he helped us decide what was right for us rather than up selling us), and the beauty of 99% of the final product are fantastic. Unfortunately, a small area outside the garage has some major defects with bubbling. I followed their directions and took pictures which were included in an email the day the curing was complete. That was July 9, 2020. It's now September 10, 2020 and I haven't heard back from anyone. When I called in late July I was told their chemical expert was looking at my case and it would just be a couple weeks. Still nothing. I wish I wasn't starting to get the feeling that they're going to try and avoid responsibility for a poor piece of work. Will update my review if they end up taking care of the issue.
I am incredibly disappointed in the lack of customer service this company has provided within the last 5 months. I’m completely sympathetic of the pandemic we are in, but their lack of responsiveness is absolutely unacceptable!! We had the Platinum Crushed Granite installed 5 years ago and within the last year we have noticed cracking, flaking, and pealing of the product even on the side footings where there is no pressure. I called June 22 and was told to send pictures, which I did, same day. I then called back on July 7 and was told I was “in the cue.” Called again August 3 and was told I was “next in line” and that the System Engineer would “call me back.” Nothing. I finally left a lengthy message November 2 asking for someone to return my call, but still nothing. I have been in Customer Service my whole life and understand that delays happen, but this is utterly ridiculous.
They treated me very well, even with a very small order they took care of me and had very good communication. Thanks to Dan Jachera my sales guy.
Fantastic community of professionals!
Quick and professional service. Cost was far less then anticipated from research. My garage came out to about $4 per square foot after savings (concrete was in 'like new' condition). I do recommend installation during nice weather, the polyurethane smell is very strong and we had to open the windows of the house.
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