Budget Car Rental

I prepaid for a rental ahead of time on the website, called the day before to confirm that everything was good to go, had someone drive me 3 hours to pick my PREPAID and CONFIRMED rental up only to be told when I arrived there were no cars available and prepaying online is just a “request”. Ummm, they didn’t REQUEST for me to pay, they took that money out of my account IMMEDIATELY and I should have been able to arrive and pick my car up JUST as easily. Waited in their lobby area for hours trying to figure out what I was going to do seeing as to how I was 3 hours from home. Finally a car hauler arrives with cars on it. Long story short- clerk tried to charge an additional $400 on top of the $269 I’d prepaid for a one day rental, I have set strict safety measures on my credit card for my financial protection therefor the credit card company immediately denied the purchase and contacted me. I ensured the card company that it was a legitimate charge by me so they set to approve the transaction and then the clerk at Budget informed me that she couldn’t run my card again for 24 hours due to Budget’s policies. Used my debit card to rent the car, was so informed there would be a $319 charge and $150 would be returned after I returned the car. Car was returned on time, clean, and full of gas- it was checked in in perfect condition. In the 4 days after the original rental date I had OVER $3,000 in fees of different amounts STOLEN from my account from Budget. After fighting with them and contacting the Better Business Bureau for over a week, Budget FINALLY returned everything except $497 to my account. This didn’t make things right, the normal everyday use of my card has caused NUMEROUS overdraft fees that I now have to cover because BUDGET STOLE FROM ME. Y’all PLEASE don’t rent from this place, a one day rental can seriously financially RUIN you, it did me.

Booked a car but didn't get one because there was none available...didn't even try to support us and left us alone calling the service hotline. They also gave us the wrong service number... We arrived 10 minutes before the shop closes, so they just closed the shop left us outside and drove home. Very very bad service! We had to take an Uber back home for 30$. Thanks for nothing!

Horrible experience.. will never rent a car from here again.

One of the most racist staff. Service is totally not good. Better to avoid this place.

Not so bad.