U-Haul of Fair Field

Rented storage containers and they had a service to deliver them which was nice. I’ve always got good service here.

Bought a product there and they refused to take it back. It was still in a Uhaul bag with a Uhaul label on it. I was told that this was the product I needed. I had lost the receipt and had bought the product earlier in the week. I refuse to do business with people who sell me the wrong product the refuse to take it back. Extremely poor customer relations and service.

I come here and rent a car dolly or car trailer all the time (I probably should just buy one) and the staff is always super helpful and very friendly and treats me great! Thanks for the great continued service!

Overpriced and charged for every little thing. What a terrible company. Charged us for miles we didn't travel and dont even put GPS on the vehicles to see where you've traveled, but told someone over the phone they'd turn on the GPS if they didn't return the truck so the police would come arrest them. Next time we'll go with Enterprise.

I’ve rented from this location on two separate occasions in as many months and have had nothing but trouble each time.nnThe first rental was a trailer which they insisted they were required to hook up to my truck to ensure that it was done properly. As a commercial driver this concerned me but I thought “hey, these people are professionals” right? Wrong! The first bump I hit the trailer comes completely off of the truck nearly causing an accident. Uhaul sent a road servicenContractor out to look at the trailer when I contacted them and I was told that the trailer was not attached correctly.nnSecond rental: Rented a 26’ truck which was returned that evening after use. Was notified via text the next morning that Uhaul has a new policy of having to use their web site to return equipment after hours or you will be charged a $20 fee. Called the location to let them know it was returned and used the site to return the truck as instructed BUT because I was 3.9 miles away (on my way home) when I processed the return, I was still charged a “convenience” fee. Yet another call to customer service who ultimately agreed that I had done everything on my end correctly and processed a refund. Oh and if the truck has a dolly, you’re gonna be charged for it. We sprayed the truck out at our warehouse as we had muddied the floors going in and out several trips, the person who cleaned the truck set the dolly outside of the truck to mop the floors and since it was moved we were charged $7 for it. If we didn’t document everything we do, including photos of the return, cleaning and fuel gauge, I have no doubt this would have gone badly.nnThe worst part of the entire ordeal however for both occasions wasn’t the issues I’ve experienced, things happen and that’s understandable, but the person who manages this location is by far the most rude and unprofessional person I have ever dealt with.nnThere are several other area locations, find one of them.