Domino's Pizza

Our family ordered and paid online and had a wait time of 30-40 minutes which was unusual, but understandable. We received a phone call 40 minutes later from Ms. Claudette notifying us that the store had run out of large pizza crust and that they've run out daily since the winter storm. Okay, things happen.nnWe asked if there could be an accommodation of maybe a $10 gift card for our next order or maybe if 2 mediums could be made in lieu of not having large crust. Ms. Claudette told us that Mr. Saul Diaz, the manager, was on vacation, advised the team to ONLY offer customers thin crust or to cancel. No additional opportunities to ensure that customers come back to or order from this location.nnMs. Claudette then told me that it would take 5-7 business days for our refund and asked me to call my bank to tell them that I'd talked to her to get the refund. I explained to her that it's not that easy and that the ban would need proof that we'd spoken. I suggested that their system should not allow online ordering and direct customers to call in to order, as this would give customers options upfront. I also explained that if Domino's is willing to replace a dropped pizza per their commercial, they could definitely have a better solution in place for this.nnMany people are still recovering from the winter storm and the last thing they need is to have money 'on hold' for a product that they can't receive while still having to make the same amount of purchase or more elsewhere. We were simply trying to support a local Domino's pizza and this support will not occur anymore.

I placed an order at around 8:00 pmnThey said they couldn’t deliver my pizza to me cause the driver said it was dark in my front door

They cancel orders very quickly and never knock on doors. They just call and leave the second after you miss the call. Third time that they have charged us and canceled our order.

Curbside pick up can be better. Had to go inside to get my food. After being ready for 10 min. First time trying it out with Dominosud83dude12.

I don’t like talking bad about a place, but this place is perhaps one of the worst services I’ve had. Plus the services, when they’ve messed up, they don’t even realized or accept their mistake, blaming it on you. I work in customer service, there’s no excuse for being incompetent to the point they blame it on a customer. I highly recommend a different store, or a different place to eat all together.