Firestone Tires Alvin Cooper

Wow! I am not sure where to start on this one. I went in to just get an alignment after already replacing a control arm. I have had awkward experiences before at other places and worried that I would get taken for a ride and sold things I didn't need. However being there first thing in the morning gave me a chance to listen from the sidelines as Pierre trained a new employee and eavesdrop on some of the advice. It was interesting how he put the happiness of the customers as a priority. After awhile the mechanic came in with bad news. I had a couple more parts that were sorely needing replaced and a couple that it would be good to. The price for everything was way more than I could do, but Pierre didn't have a problem and gave me a second quote that was just the critical items. I still hesitated and he told me something no one has ever given me the option to do. He said they would align it the best they possibly could given the issues and even that would be a significant improvement as alignment was bad. I asked them to please do so and the mechanic started. I watched the mechanic for the next hour as he ran into one problem after another. All four wheel's tie rods were seized. Pierre even tried but broke the tool. In order to do anything the tie rods had to be replaced. Pierre gave me a reasonable quote with the thought to let me leave but by this time I had seen them honestly working as hard as they could to give me a good experience and help me in my situation. I felt comfortable and asked that they go ahead and do it. I had to leave the car of course and another customer gave me a ride home! I asked him of his experience and he shared how he had switched to them several years back and all his company and personal cars were all done there and he had experienced awesome service. I picked my car up at the end of the day and the mechanic spoke in person to me and shared what he did and that my car would drive straight. As the lady at the desk handed me my receipt she said she would like the see me next time but really hoped that there wouldn't be a next time. Maybe not for this car but I think I found some one that I am comfortable enough to return to.

Firestone is the best place to bring your car to in Alvin. Every car I own/owned and had to maintenance or repair I’ve brought to them. They have fixed my cars and trucks in a timely manner and are respectful, polite and friendly. Pierre and staff are the best!

Such fantastic customer service from this team in Alvin. Especially Pierre! He went above and beyond to ensure service was excellent for me. The service team was quick and efficient with my car. Thank you all again for the wonderful customer service.

Everywhere in Pearland told me it would be a 3 to maybe 6 hour wait MINIMUM, just for an oil change. I drove here and they immediately got to work. Very quick and easy. Also FLEET card friendly.

Great place to get your vehicle alignment. Very nice and professional people. Enjoy doing business with them.