Dillard's

There is the sweetest lady by the name of Shirley at the customer service counter. I was just having a generally tough day, and her warm spirit really helped me feel a quite bit better! Even if she wasn’t able to assist with my needs, I would have been just fine with that because of her great customer service!!!

Truly appreciated the customer service here. Extremely friendly and helpful staff. Went out if their way to make our shopping experience a great one.

One of the lady at Dillard in Green Hill mall was so rude. She works at the North Face section. I came in the exchange the jacket that I just got at present for my birthday but I did not like the color. She told me that no exchange, but the receipt said 3 days returns and my sister just bought it the day before. I told her that and she ask me “Really?” I show her the receipt and she did the return for me in the dillard gift card. They also having extra 40% off on that day for the member, and I’m have the member card. I told her I have the Dillard credit card, but she didn't say anything and charge me full price for the new items I bought on my exchange gift card instead of the dillard card so I can have my 40% off. I thought the north face jacket I got was not included in the sale. I did not notice until two days after when I go shopping with my mom at Dillard in Franklin Cool Spring Mall, my mom buy the same jacket like me, and she got her 40% off. I was so mad when I realized it. However, the lady at this Dillard was so nice, she help to return my money back. I was so thankful for her.

Dillard's is a fantastic company and this particular store does a lot for the community. People working and managing this location really focuses on out reach and helping those who need it the most. They also have some fantastic clothes, electronics and house stuff for your everyday and special needs. Check this store out and know that what you spend is also used to help others

Love the sales each season. Unbelievable pricing! Shoe dept for men always great.