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Gervais Volkswagen

6-B Industrial Ave E, Lowell, MA 01851, USA
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Detailed Information
Openning hours
  • Monday 9:00 AM – 5:00 PM
  • Tuesday 9:00 AM – 5:00 PM
  • Wednesday 9:00 AM – 5:00 PM
  • Thursday 9:00 AM – 5:00 PM
  • Friday 9:00 AM – 5:00 PM
  • Saturday 9:00 AM – 4:00 PM
  • Sunday Closed
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Gervais Volkswagen
Gervais Volkswagen
Gervais Volkswagen
Gervais Volkswagen
Gervais Volkswagen
Gervais Volkswagen
Gervais Volkswagen
Gervais Volkswagen
Gervais Volkswagen
Gervais Volkswagen
Reviews
Jim Roberts (06/01/2020)
The sales team we worked with were very knowledgeable and easy to deal with. Bobby even took my son out twice to get him familiar with driving a standard transmission. It has been a pleasure doing business with him.
brian porcelli (08/09/2020)
This is our 5th car purchase from the Gervais family. 3 Fords and 2 VW's. The level of customer service is off the charts. These dealerships are run the RIGHT way, they listen to the customer, provide a great price and don't employ outdated and annoying Sales tactics. We have always been treated great and every transaction was quick and smooth. For this purchase Bobby the GM and Kevin in Finance were great, easy to deal with and smooth and quick transaction. The dealership was set up safely to address COVID.
Eden Morrison (07/14/2020)
I called to make an appointment to see one of their vehicles. The next day I called to cancel because I wasn’t interested in the vehicle anymore (rightfully so) The man tries to tell me I have to pay $99 to cancel my appointment, which I was not told upon making the appointment and then this man proceeds to be extremely rude to me. He was telling me he’s going to mail me a bill and that I “took up their time” even though I called and canceled in advance so that they were able to give someone else that spot. Don’t shop here they’re snakes clearly.
Chris Nevers (07/20/2020)
Called for a test drive during pandemic, was told I’d have to commit to buying the car before test driving it, at which point what is the point of a test drive? The employee said every VW in the area will be doing the same thing. Immediately called the Bedford location and set up a normal test drive the same day. I highly recommend Minuteman Volkswagon in Bedford, MA!
Mark Mangkhalakhili (12/30/2019)
Left a detailed message with somebody at the office because their techs were too busy to hear me asking about scheduling a diagnosis. Fast forward to 3 days later no record of my message or note. I followed up and tried to find a day that would work since this location does oil changes and nothing else on weekends. While checking my schedule Mike decided I wasn't worth his time and hung up. I'll take my business elsewhere. I probably dodged a bullet with a place that could care less about professionalism.
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