Allen's Auto Repair

I trust Allen's Auto Repair to diagnose the issue, do what is needed and nothing more.

Tony gave wonderful service. Fixed my exhaust sooner than expected, extremely good prices. Nice shop.

Great place for repair

I've lived in Franklin about a year and several locals recommended this place for all things exhaust related. Based on that, and the positive Google reviews, I expected better. I was given an appointment 5 days in advance and arrived on time. I could see that everyone was busy so patiently waited for several minutes. I was then approached by Tony. He asked if he could help me. I said yes, I have an appointment today. With a frustrated look he immediately said he wasn't going to be able to help me anytime soon and that they were incredibly busy today. He did answer a few questions for me but offered no apology for not being able to fit me in for an appointment that he gave me. I understand that unexpected things come up, but he gave me no alternate time to return and seemed like he really didn't care if I came back or not. When a shop owner looks overwhelmed and frustrated because a customer arrives for a scheduled appointment, it might be time for them to reassess their business practices. I won't be returning.

honest and fair