Valvoline Instant Oil Change

I have a 2007 Jeep Grand Cherokee. An extremely common model of the Grand Cherokee and a common vehicle in general. When I called this store I inquired about having my front and rear differential fluids changed. I was told they would be happy to assist me. Upon my arrival I was asked what I was having done and they instructed me on which line I should wait in. I moved into the line in which I was directed and waited. Because of the fact that it was taking these guys longer to change oil than it takes me in my own garage, I decided to doze off for a few minutes. I didn’t wake up when the car in front of me moved and so they came and pounded on my window to the point where I thought it might break and when I woke up they rudely asked me if they should call an ambulance, acting as if they’d never seen someone fall asleep before. Personally I don’t think it’s weird for someone to fall asleep when watching grown men who move at the pace of sea turtles in the desert try to change oil. Finally it was my turn to pull into the garage. After being parked in the bay for approximately 35 minutes I was told that they did not have the correct bit needed to change the fluid to my differentials. They then recommended I go to another shop. So either this shop is extremely unequipped and doesn’t have the tools to work on one of the highest sold vehicle models of all time, or they refused service to someone for falling asleep in a 10 car multiple hour long line. They should have known they didn’t have the proper tools for the job, as I had been asked over an hour before what I would be having done to my vehicle. Long story short I was forced to wait for almost 2 hours start to end just to be told I wouldn’t be able to have my vehicle serviced. I’ll be speaking to my parents’ lawyer regarding this matter. Do yourself a favor and do not waste your time here.

I love the Valvoline in Wilson, but the one in RR? Absolutely terrible. We've been waiting here for almost 3 hours. I'm writing this review out of sheer boredom. We haven't even gotten our services yet, and the way that the parking lot is built, we can't turn around and leave. ud83dudc80

Its nice to see a lady working with guys. Marissa was so sweet and knowledgeable, i never knew about a cabin air filter. And she showed me how to take it out and where it was located and everything. Since i had the car NOBODY has EVER asked about a cabin air filter. WOW thanks so much Marissa. I hope you stay here forever.n..........nGreat job fellas. Clean oil.

Everyone there went above and beyond! Not just with their excellent customer service but also with the services they performed on my car. I actually got there just before they were supposed to close but they took me in anyways. I was scared they were going to rush the job but they took the time to make sure the job was done and done to it's entirety. Kudos to the team of guys working today because they work well and work well together. The way the world is today, it's good to know that I can count on receiving phenomenal customer service at Valvoline! The names of the gentleman that serviced my vehicle, according to my receipt shows: CSR/Manager-Corey; Topside-Corey Gilberto; Bottomside-Nicholas. There were a couple other gentleman as well but I didn't get their names.

The staff is pretty cool, but service can be really slow most times.