Kernersville Family YMCA

I LOVE this Y! I am greeted warmly every time I enter and leave. All the instructors of classes I take (mostly Body Pump, Body Flow and Joy Riders) are excellent and very friendly as well.

I usually go one in a week Saturday afternoon, I use the weight machines, the place is clean and the personal is great. My only concern is a bunch of teens hanging around the weight room with Cell phones. Today one of them was texting and pushing 60Lbs at the same time, one of the 25lbs dropped from bench and missed my foot for a inches.

First, I have a family membership for my entire household so it isn't cheap for a monthly expense. However, my kids wanted to do swim lessons so I paid the extra for two kids to have the lessons. I should have known this place was a joke from this experience alone. Half of the classes, the mom's, but mostly me, had to attempt to track down an instructor or even the aquatic director. Good luck.... When we did have an instructor show up, it was a different one each time because people weren't showing up for work and not being scheduled for this paid class. No refunds, no apologies, and not even return phone calls. If there's a different person every day, how do you know where the class is? How do you know the progress of the kids? Other classes got certificates and ribbons saying what they could do and if they passed. My kids didn't get anything because they didn't even know it was the last day of class. Every time I got the opportunity to workout, there was no equipment available. And the icing on the top is why I'm leaving a review. I cancelled my membership 3 weeks ago and they just took next month's payment from my bank account. I called to get it straightened out and both people I can talk to are out of town for the next two weeks. I'm not pleased. I'd also add, the locker rooms always smell like feet, the showers smell foul, and lots of people get athletes foot and planter warts there!

I am highly disappointed at the experience that I've had with the membership staff at the Kernersville location. This has not been a one or even two time incident. I have had several negative experiences with membership staff that have left my family and I feeling unwelcomed and unwanted.nnMy kids and I truly enjoy the water park and playground, however to get to those facilities, we have to endure the membership staff and it has been absolutely frustrating on every single visit. The staff members are rude, snappy, condescending and impatient, this is over the phone and in person.nnThere is a visible agitation from the staff members that I've observed when checking into the Kernersville location and the guest waiver process has been an absolute nightmare each time we've brought a guest, the staff members have been rude, impatient and condescending through the process. They become flustered and have snappy and rude comments towards my family and guests.nnStaff members don't speak to my family when we walk past them, when we enter the building or exit. This has been my experience 90 % of the time. I also get a heavy sense of racism in the air when interacting with staff members. This is super disheartening to my soul.nnAdditionally, my teenage guest was falsely excused of using foul language and reprimanded for it for an extremely rude, condescending and snarky manner. When I came to my guest's defense in a polite manner, the YMCA team member proceeded to get into a back and forth with me in a rude manner. Who does that? Staff members should never get in a back and forth with a member who is paying good money for services. This is totally unacceptable. I also found out that this same staff member starting talking about me out in the open when I left to report her behavior.nnAs stated my family and I have truly enjoyed the water park facilities and would love to continue to visit to enjoy the out water facilities, however I am extremely uncomfortable when interacting with staff members because of the rude manner that we've been treated. I've contacted management about my experiences and I truly hope that this problem is fixed because their slogan for serving all people seems to be false. The unfair and rude treatment that my family has endured seems to be baked into the environment and I pray that it can be turned around quickly.nnUPDATE: Management contacted me regarding my concerns and they were apologetic which I truly appreciated. I was ensured that my concerns would be addressed with the staff as a whole. This is good news, however I am still apprehensive to go back for a visit since the staff have been consistently rude each time. Hopefully, they will change for the better.

Excellent Customer Service