Sheehy Hagerstown

I had an outstanding experience at Sheehy Subaru today. Fast and efficient service! I love that there is an option to pay online- makes things so much easier. My service advisor, Logan, was extremely helpful and kind. He provided top notch customer service and even pulled my car up for me when I was ready to leave. Highly recommend!

I'm giving it 4 stars, because even though I did wait a long time for the financial process to begin, I couldn't have done any of it without Dayton and Mary! They were so, so awesome! I honestly believe this process would've been different without them, so if you ever buy from Sheehy in Hagerstown, ask for Dayton or Mary! Seriously, these two are the best!

Bought a used car from Sheehy and Kevin O’Connor was the sale consultant who assisted me and I have to say it was probably the best buying experience of my life. I was impressed with his assistance in helping me find the best deal for my budget. The car buying process is often lengthy and his upbeat personality and candor made the process so much more enjoyable. I don’t think I ever laughed so much when purchasing a vehicle. 10/10 service. Kevin makes you feel like an old friend and that is refreshing these days. Would definitely recommend anyone looking for a car to head over to Sheehy and ask for Kevin O’Connor.

Do yourself a favor and DO NOT purchase a vehicle here. I drove 3 hours to come see a car they had “on hold” for me. I show up and I talk to a man named Kevin who says it’s sold already. I then look at other cars and found one I like. As I am purchasing this car someone comes over and states they had the original car on hold for me... VERY UNORGANIZED. I was fine with the car I choose so that’s the one I bought. I then contact them a day or two after to show them the Center consul was broke and it was glued on. We mentioned it while we were there, but it broke off when we got home. They said they would never do that and didn’t even offer to fix it. So I replaced it. Then something was going on with the tags so they sent me home with dealer tags. Said they would sent me something to return them. I received my temp tags but didn’t receive anything to mail their tags back. I then contacted them and ask if they could please send me something to return the tags. I was not gonna pay to return them because that was their fault. They finally sent the package to return it. I returned the tags and I am now receiving legal threats from them via email and text message when I HAVE notified them that they WERE SENT OUT several days ago. I am speaking with a lawyer about this because it is absolutely absurd the way they are treating me. This all just sums up some of the things that had happened. So please do yourself a favor and DO NOT GO HERE.

If you're looking to buy a car, but hesitant because the process is painful and met with inexperienced sales people, give Sheehy Subaru a look, because this experience restored my faith in the car buying process!!!nnEven from my first phone call to schedule an appointment, customer satisfaction was obviously their goal.nnKnowing what vehicles we wanted to see, our salesman, Leo, had them ready for us. He was amazing at what he did and certainly knew all about the Subaru Outback, and all of the bells and whistles the vehicle housed.nnOn to the waiting, which I have never been able to avoid when buying a vehicle. Leo was wonderful during this and it wasn't nearly as long as I have experienced when buying previous vehicles. He was prepared for everything, to include a phone charger for when my phone died and a protein bar when my son started to get hungry.nnMax was the manager on that evening and made the process of numbers painless. I showed him a price I found at another dealership, and he matched it without blinking an eye, even making adjustments for the slightly different features.nnI would HIGHLY recommend considering Sheehy for your next vehicle purchase!