U-Haul Moving & Storage of Glen Burnie

This storage facility was clean, convenient, and as advertised. Rented a climate controlled unit for a planned 1-2 year long term use. Would definitely recommend.

The gentleman was very courteous, patient and explained things well. We were able to rent here and return at another location which was very helpful. We also could return after hours and use the app to complete the rental which was easy and convenient.

This location is very big and clean. They rent uhaul and more at this location. Be very careful leaving out! I was at the location night time, and when I left out the train thing almost came down on my car. There wasn't warning to alert me to stay back. It comes down when the train is right there. It was scary and no fault of this location of course. It was safe for me at night alone with my support dog. The units are clean and they have a ton of units. The staff handles things efficiently and effectively and are kind. It has heat and security in the units with 24 accessible.

Great service nice unit. Just wish they had 10x15 units. Their prices are good as well.

Reserved a 20ft U-Haul from this location. Received a voicemail from Jasmine one hour before this location closed the night before my reservation. Her message said the 20ft truck came back with a flat and she wanted to see if a 15ft truck would work. I tried to call back was on hold for nearly 30min before reaching someone at this location. The person that picked up the phone said his name was Luis. I explained that I received a phone call from Jasmine regarding my rental and let him know a 15ft truck wasn’t going to work and I would need 2 trucks. He was very rude and said well that’s absolutely not going to happen. I said oh ok so in that case I guess you owe me 50 dollars for being unable to fill my reservation. He said we don’t owe you anything what are you taking about. I said U-Haul guaranteed my reservation and on the website stated I would get 50 dollars payed to me if my reservation didn’t get fulfilled. He said I don’t know what you are talking about would you like to speak to customer service. Yes I would thanks. So I waited on hold for 15 more minutes and spoke with a guy that tried to help me. He looked up my reservation and there were no notes on the reservation that I ever received a phone call regarding my rental. He ended up transferring me to regional customer service where I spoke to this really nice lady Pam. She was super helpful and changed my reservation to another location, switched it to a one way, added an additional 50miles to the rental and credited my credit card $50 for my original reservation failing to get fulfilled. I cannot say the customer service is completely horrible here as I have had ok experiences in the past. Luis however needs to learn customer service and needs to be sat down and spoken to. otherwise he needs to find another job before he continues to cost this company money.