Home Services at The Home Depot

Love This Place ALot ❤ ud83dudc95

Excellent very professional. Work to make sure everthing done for the customer is completed in a professional and timely manner.

Avoid this store if you want anything installed and then backed up for any issues. I have been dealing with install issues for months and no one ever calls you back and you just get passed around. I have been bounced around to 9 different people including the SM who also won't return calls. I have had 8 different contractors show up and take pictures and do some work over the last 4 months. One door they can't fix and the other they don't make in that size anymore (we had it installed in April really?)nnBack in Feb I orders 7 doors to be installed. They did not arrive to install them until April 5th (first issue). Upon installation we saw several issues including a door installed backwards, gouged out lock and scratched threshold to name a few. All the exterior doors leaked when it rained. The screen door had and still has a big chunk out of it near where it locks. I went in the next day and spoke to the ASM on duty who said he would take care of it...two weeks later still had not received a call. Finally I called corp and spoke to customer service who also said they would fix it and they too fell of the face of the earth never heard back form them. Two more weeks pass and I finally go into see the SM who tells me they will take care of it. A few days later I get a call from someone else at the store to set up a warranty work and they would call me back with more info. I wait a few days and get no call. I call back to find out that person is on vacation and a another person will help me. (keeping count yet?) Finally get told they have to order my backwards door and it will take two weeks to get but someone will come out to look at my issues. The three weeks pass and they finally get the door in. Please keep in mind I did have several different contractors come out but they all just took pictures and said they would have to talk to the store. The door finally comes in and the contractor comes out to fix. The backards door is fixed but the screen door does not fit right (they don't make that size anymore, I it installed it back in April). Really long story corp finally says they can't fix my issues with the threshold and screen door. I say that's fine I am tired of dealing with this and just compensate me for the doors. They said they can't do that but the store can and refer me back to the store. Said the SM would call me. Almost a week goes by and no call. I finally call and get in touch with the SM and have to explain all of this again to her, who says let me look at it can I will call you back in a few hours (this was Monday). Two days later no call so I call back and get routed to the ASM (same one form the beginning) and he says let me check and I'll call you back. Guess what.....still no call.nnThere is more to all of this but I don't wan to keep typing. In the end I still have not heard from anyone and am still trying to get a resolution.

If you want to manage the whole install process yourself, including scheduling and re-scheduling missed appointments, then the Home Depot Kitchen Design Center is for you.

I always find what I'm looking for and there is someone to help