Pizza Hut

I don't understand why their rating is so low. Maybe I luck out every time, but this Pizza Hut is awesome! I always get my order super fast, hot, and gooey! Love it.

The pizza showed that it had shipped for over 30 minutes. By the time I got my pizza it was just warm. Not hot, it had been sitting in a cold car for awhile. The jalapeños on the pizza were shriveled up and gross, didn’t taste fresh at all. I’ll know to just stick with cheese pizza if I ever order another pizza from the hut again.

Pizza was good, it just seemed like it could have used a little bit more BBQ sauce and maybe cooked for a bit longer. Overall the online ordering and delivery time were good.

This store was my first unpleasant experience with Pizza hut anywhere across several states in US as well as abroad, over many many years. I doubt I'll be ordering anything from this store in future. After the website had accepted my online order for a stuffed crust pizza, and sent me a confirmation, I received a call from some guy at this store who informed me that he was the manager and they had run out of stuffed crust. I offered them to cancel the order, but the guy from the store suggested I could change the order to something else. So I did and he agreed to let me have two additional toppings in lieu of the 2 dollars that the stuffed crust had cost extra. I named the toppings. The order was paid for online with my card including the tip. This all happened between 8:35 and 8:40 PM. Store's listed closing time is 10 PM. I arrived at the store at 9:14 PM and pressed the "I'm here button" in my order confirmation email, since this was a curbside pickup order. They already had my car details in the order. I waited good 5 minutes or so before starting to feel concerned. No one came out during this time. Both the store and the parking looked deserted aside from my car just in front of the store entrance, and a van parked near the back of the store. So I called the store phone at 9:19 PM, no one live answered but the automated stuff kept playing for several minutes before being abruptly interrupted by a brief recording stating "we are closed". That's when I decided to get out of the car and headed to the store's front door to knock on it before giving up and returning home. Just as I was about to knock, someone finally popped out from inside the store with my order. I was pretty turned-off and tired by then to engage in a conversation, so I just took the box and returned to my car. Just as I was about to start driving, I received a call from the store's number. A much more professional and considerate sounding gentleman enquired with me if I had received my order and everything was all-right?. I told him I hadn't opened the box, but yes I had picked up the order. I should have considered it a sign and should have checked, but didn't. When I came home and opened the box, I found a cold pizza inside and one original topping entirely missing, and one other scarcely sprinkled. All in all, I consider it a lot less than pleasant experience, and after reading other reviews, I can see I am not the only unsatisfied customer, but one of many.

Just 1 minor point - I used online ordering with contactless curbside delivery. I indicated in the order the instruction to place the pizza on the passenger side of my car. When the team member brought my pizza out they handed it to me directly. She was very pleasant and friendly and would not hesitate to order from this location again.