Home Services at The Home Depot

Shawn the assistant manager was very patient and professional, he made my decision making stress free, thumbs up to him.

Everyone was very helpful for the most part. We had one incident with someone cutting our blinds wrong but when we took them back a very nice man was able to do it correctly! He made up for the experience we had before!

The customer service was horrible. I went to buy a garage door opener. I live in NC but I am building a house in GA. The garage door opener in the NC store was $244. The same exact opener was $268!! I talked to the Assistant manager and she told me to buy in in NC and bring it to GA and they will install!! Is that not crazy?????? Check your prices before you purchase anything!!!

DO NOT EVER, EVER USE THEIR CONTRACTORS FOR HVAC INSTALLMENT!!! YOU WILL PAY THOUSANDS AND HOME DEPOT WILL NOT ENSURE THAT THE CONTRACTORS FOLLOW UP WITH REBATES, WARRANTIES, AND/OR QUALITY OF SERVICE PROMISED!!!nnI was unfortunate to have used ARS Universal from getting a heat pump from Home Depot, and went through the following:nn1) Was sold an oversized unit.nn2) Spent ONE YEAR fighting with them to get them to honor the $100.00 rebate for the thermostat. Why one year? Because every time I called them I was told either to: allow more time for the rebate to process, that the salesman who sold me the unit no longer worked there, and that a supervisor would call me back. Well, that never happened.nnI contacted Home Depot and they were useless. For weeks I sent them copies of my contract showing they promised me two rebates and it wasn't until I contacted the Better Business Bureau, that ARS Universal finally gave me the $100.00 (well not really, at first they insisted I already got the rebate).nn3) They didn't properly seal the opening in the walls that they used to connect the heat pump, so, a rat - yes a big nasty rat - got into my home and tore up holes in the walls, kitchen, food, and defecated/urinated all over my home. It took me several days to catch it. I, in the four years I lived in my home NEVER had a rodent in it until ARS Universal installed that heat pump.nn4) The improper sealing/insulation of the holes in walls also resulted in my pipe bursting when we had the two cold spells in Jan-Feb 2014. I had mold and water damage.nn5) And finally, the unit is leaking water. I just discovered it a day or two ago. I called them about 3:30PM and had to fight with them to get some one to come out there. He came around 11PM and wanted to charge me to replace the motor on my furnace WHEN THE MOTOR WAS DAMAGED DUE TO THE LEAKING OF THE HEAT PUMP THEY INSTALLED. Oh, and he was also so clueless as to why he was being called to my home and had the audacity to show me a text where ARS Universal said they were already called out to my home yesterday (Friday)!?!nnI told the technician to go outside of my home and write up an estimate (because I was so disgusted to have such a crook in my home at that time of the night - especially after all ARS Universal put me through) and he left without writing up the estimate. What a crook!!!nnSo again, I have water damage, the unit has not been fixed, mold is growing as I type this and now the motor on my furnace is damaged.nnI tried calling them after the technician left and the calling service says I need to speak to the office tomorrow. BTW, I again, called Home Depot and they were useless.nnI'm so frustrated and upset. I spent over $5K for this heat pump and it has brought me nothing but more expenses and damage to my home. And the only ones getting rich are ARS Universal and Home Depot - especially with all the money I have to spend in Home Depot to repair the damages to my home.