TK Watersports

I have rented PWCs from other companies in the past, and never, ever have I had such a horrible experience as I had with TK Watersports. The machines were fine, albeit the storage compartments contained what seemed to be someone's dirty personal items and were not very clean. Tom failed to inform me that a $1,000 deposit for each machine would be required until the day before we picked up the machines, which concerned me but I went along with it. The cover on one of the machines was ripped before we took the machines, which only got worse after 6 hours of driving to Lake Powell. I figured I may have to pay 20-30 dollars for repair costs even though the rips were not any fault of mine, or even $50 would be half of the cost for a new cover, but Tom charged me $230 plus tax. When we were done with the PWCs, we had them inspected and decontaminated as instructed, but Tom charged $75 for them being dirty. Perhaps he was charging me for the tube we rented having sand on it, which would take approximately 2 minutes to rinse off it if were an issue. Was I charged $75 for two minutes of work? Who knows? I tried to contact Tom several times for an explanation, but he does not pick up the phone and he purposely has a full voicemail inbox because he probably does this to every customer he has. I wish I would have believed the reviews and not rented from TK Watersports. Do not rent from this crook, you will regret it.

Short story....Horrible experience from start to finish. Many mechanical problems with the boat and really bad customer service trying to rectify any of the many issues we had. Long story: The first day I called to see if we could pick the boat up early as we were in the area. They said we could pick up but the boat still had to be decontaminated at the DNR launch site. We agreed since they made it sound like no big deal. It may not have been a big deal except that they had left the plug in which the DNR people told me is ILLEGAL to tow a boat with the plug in. Luckily we did not get pulled over as that would have resulted in a ticket. Daryl (TK employee/owners son) said the launch site would have a tool to remove the plug which they did not and I had to sit around for quite some time for a very nice maintenance person to go track one down. Pick up process was long but seemed fine. The first day on the water we realized they didn't give us life jackets which I believe they are required to provide by law. I texted Daryl to bring us the jackets. The lake we were at was about an hours drive to the house where we picked up the boat. I asked Daryl when he could bring them. He said he would meet me 1/2 way. I refused as this was the first day of our vacation and it was his mistake. After arguing with him back and forth he finally agreed to bring them. Terrible customer service....should have apologized and brought them without any other conversation. The mechanical problems started the fist day. The boat was taking on water in the engine compartment (which we discovered after a fair amount of trouble shooting and investigation) and we could not get any speed out of the boat. We notified TK right away as they had asked for us to do if there were problems. We did a ton of trouble shooting ourselves and thought we figured it out as the boat started getting up to speed again. The next day, same problems. We texted back and forth with them. They kept saying they were talking to the mechanic and texting things for us to try to fix the boat. This went on for the duration of our vacation. We ended up the last 2 days having to use our super soaker water guns to suck the water out of the engine every hour or so because the bilge quit working too. We spent at least as much time "fixing" the boat as actually using it. When I rented the boat they had insisted that I get it back to them no later than 8am on the day of return as they had other renters picking it up that day. They informed me that morning that the owner Tom was at Lake Powell and would not be there to meet me. I was not comfortable dropping it off with no one there after all the problems we had had. I did not trust them at this point not to do something shady. At 8:02 they told me someone would be there at 9:30 if I wanted to drop it then. I told them I was already there and that they were well aware that I had to drive at least an hour to get to them. I took a video to show that there was no damage. I made the mistake of not taking the cover off and I left. Guess what? The boat had damage to the bow under the cover so you cant see that area in my video. They charged me $1000 for the damage. I can't prove that we didn't do the damage since you cant see that area in my video but I don't see how we could have done it. They gave me a $150 credit for the decontaminating and a refund for one days rental. Not even close to enough for all the trouble we had to deal with and basically a ruined vacation. I did a bit of research when I got home on their business. I wish I had done that first to see all the bad reviews. I called one of the marinas they used to work out of. The person I talked to said they had quit doing business with TK because of the bad reviews and "they were not comfortable with them." TK was also not registered with the State of Utah department of Park and Rec which is required. I hope this review helps someone else to not have a vacation ruined!