Jim Falk Motors Of Maui

Sold me a truck in Jan, safety due in Feb. I live on the Big Island. I took the truck to 3 safety inspection locations...why? It didn’t pass the first two as the tires were toast. BTW I did ask the “online” salesman about the tires, “lots of meat”! Oh and they transferred the registration in my name, to Maui County. I sent a message to the “Salesman”, and he ghosted me. Can you give negative stars?

Ryan Westberg and the crew at Jim Falk Motors of Maui are always welcoming, friendly, responsive and helpful. I purchased my current vehicle at this location and consistently return for service or any maintenance due. Ryan is the primary reason that I return. He is responsive, reliable, trustworthy, and honest. Also, I like to always give praise and compliments to Tony Uy, if he is still at Jim Falk Motors of Maui, who sold me my vehicle. I am thankful to him as well. The last three years of ownership of my Nissan Rogue has been absolutely free of any stress and worry! Thanks to everyone!

Where do I begin?nI went through Jim Falk GMC since I bought my last new truck through them back in 2015. This time was a complete disaster with everything.nnStarted with special ordering my 2021 truck. During the waiting process I was told I would get updates of truck. Never got one call, I showed up/called multiple occasions to ask about my vehicle and they never gave me one straight answer. Once my vehicle was finally here they tried to raise my price (from my already signed paperwork). After having to talk to the GM and bring my original signed paperwork they figured out what they did wrong and was able to go back to the correct price.nnAfter receiving my truck they did not put any gas in it, floor mats were in incorrectly and they put the bed liner in wrong and caused scratches all over my brand new 2021 special ordered truck. I had to call multiple times and set up an appointment with them to repaint the scratches because of there mess up.nnAlso had issues with my on star being stuck in demonstration mode for months. Went in multiple times and it was a back and forth battle between Jim Falk and on-star blaming the other for needing to fix it. I did go in to Jim Faulk another time and a service worker thought he fixed it and said it would be done in 3-5 days. Never got fixed. My girlfriend took it in a few weeks later since another guy said he could fix it and I couldn’t get out of work. The manager sat in the car with her and called on-star but instead of fixing the problem he just talked down about me and how I could’ve fixed it myself instead of sending her. And when he could have helped her turn it off he instead just hung up on on star and told her sorry she wasted her time driving down there. I finally got ahold of on-star myself and they said it should’ve been deactivated already and was on hold for awhile until they could finally fix the problem.nnI have NEVER had this bad of customer service (especially when buying a special order vehicle). As much as I love Chevy/GMC vehicles I will NEVER purchase or recommend anyone to Jim Falk again.nnWORST SERVICE EVER.

Make Sure You Get It In Writing!!! Let me start with the good. I love my truck. There’s the good. First off I’m not going to put up my salesman’s name or the finance managers name because I don’t get down like that. And in all honesty I like my salesman I’m just disappointed in him. To make a long story short I leased a vehicle and upon returning it made a deal for a truck. My deal was that all aspects of ending my lease would be covered by the dealership as part of my truck purchase. Essentially out with the old in with the new (clean slate). 8 months later I start receiving calls from Hyundai billing stating that I owe them a balance. I brought this to my salesman’s attention who informed the finance manager and I never heard back. After 3 weeks of no word I go in person to resolve the issue. The end result was the finance manager saying that because he couldn’t find it in writing in my agreement he could do nothing about it. He actually said “he wanted to do right by me but...”. If you guys wanted to do right by me then you would have no buts. I am a handshake and your word is good enough kind of guy. But unfortunately this business is not. I immediately left, contacted Hyundai and payed the balance myself. They lost a customer today over a mere $600. Too bad for them because my wife and I were going to buy a 2021 Hyundai Palisade Calligraphy trim when they got one in stock.

Twice, I have attempted to make a purchase of a new Nissan from this dealership, and twice, their display of indifference has prompted me to purchase both cars on Oahu. Obviously, they are doing just fine without my business, and after making two attempts, I plan to keep it that way.