Hopkinton Drug

I have been using Hopkinton's compounding pharmacy for five years. Hopkinton pharmacy is reliable, they compound and ship quickly, I receive updates on the status of my refill as it's en route to me, and they are an all around pleasure to do business with. I cannot say enough good things about them and recommend them highly. Far and above the best pharmacy I've ever used.

I have had to frequently deal with this pharmacy with poor customer service. Most recently I had to get a very expensive temperature sensitive Product compounded with a $50 overnight shipping cost. I was told that it would be shipped on a Monday and I would receive on Tuesday. I got no shipping notification and no package on Tuesday. I called and was treated very rudely. As previously had happened with this company, the same man on the phone acted as if It was a imposition calling to check on this package. He said I could have called shipping. I had - they didn’t answer. He then, in a huff, looked up my information and told me it was shipping today. I told him I was told it was going to be here this day and I have to constantly check a package room. His Snapped back response was “I don’t know who you talked to or what you were told but it’s shipping today”. I asked that maybe they could work on their customer service and own up to what they said and not push back on their customer. He responded “no, I just told you when it was going to get there”. I told him that I had previous issues and switched compounding pharmacies because of it. He told to use the other pharmacy. I will. Gladly. I never leave bad reviews as I am in business development and ensure great service for my customers and know what a bad review does. However, I have never experienced such poor customer treatment when spending so much out pocket money. I will never use them again - and unfortunately for them, I spend almost $600/month on compounding.

Have always called in my prescription and have always had pleasant experiences with the staff as I’m a mail order customer. I really love the app that has come out recently as it’s made it even easier to submit my refills in and store all my information right in one place. Thank you essential workers for your continued hard work. It’s much appreciated!

The pharmacists and staff are always pleasant, knowledgeable, and helpful. Refills are processed quickly. I live across the country and appreciate the quick service.

Very friendly and efficient. They have an unusually complete selection of wellness products such as quite a range of probiotics and many other categories. Also an excellent card shop and an interesting gift shop.