America First Credit Union

I recently moved my accounts to America First. Needless to say I am very impressed! The staff are very kind and patient. Corey, I believe that is his name, was extremely helpful today. Any questions I have were answered throughly. I am so glad I switched banks!

I applied for a checking and savings account online. I received a call a couple of days later informing me that I was approved. I was told to to the local branch with my ID to sign the paperwork and finish the process. The tellers and loan officer were very friendly and nice. However, something that should have taken 10 to 15 minutes took nearly an hour. The loan officer made me do the process, which I completed and was approved online, over again and it was rejected because they already had a pending request open for me. Then I was told to go to the teller and make a payment on the new account. When I was done, I was told to sit in the waiting area and they would bring me my new card. I made the payment, sat down where I was told, and waited, and waited, and waited. People who had arrived long after me were getting their cards but I wasn't. There was a long line at the tellers and all the loan officers were with customers. Finally a young man came out to give another guy his card (he came in after me) and asked me if I had been helped. I gave him my name and said I was told to wait here for my card. He said someone told him I had left. What?!?!?!? He apologized and I could tell he was not happy that this had happened and neither was I. Ridiculous! Everyone is very nice but they need to be trained better or they need a different system for shuffling people between the Loan Officers and Tellers. I specifically filled out all my information online so I wouldn't have to spend a lot of time at the bank... especially now with Covid 19 being spread all over. To make matters worse, I have to wait 30 days to make mobile deposits to my account so if I want to put money in my account I have to return to the branch. So stupid! I've had experiences with 2 other branches in two different counties and they are just as bad.

Great friendly service. But make sure to record your conversations and get documented proof of services sold because unless you can nail them with evidence, they have no customer service to trust you with your experience. Bad experience? Well we're sorry. We're not going to do anything about it. Doesn't that "sorry" feel nice?

If you’re looking to do the wedding resgistry account - just don’t. If I could give them zero stars I would. Instead of a traditional registry we opted for the bank account. We had many guests tell us they deposited money into it, and after the wedding went to the bank to make a withdrawal, and they told us the account was closed due to nothing being in it. A month later my husband followed up with them and went to the bigger managers — they said they can see there’s money in limbo, but can’t see how much and can’t get it to us. Way to screw over a newly married couple AFCU. You’ve lost our business.

The only problem is they locked my card and there was no way for me to unlock it but it is pretty good besides that