DriveTime Used Cars

One of the worst car buying experiences I’ve had and I’m 40 and use to sell cars myself. I truly have no idea how they keep the doors open. I was very honest and upfront. I’m driving from Phoenix. I’m paying in full, using my credit card and I want to be in and out as I have a 90 minute drive home, all four kids with me and baseball practice in several hours. No rapport was ever built, no questions were ever asked and all my questions were answered with dodgy used car salesmen replies. I should have known when they said they needed my social to sell a car cash. I’ve bought a lot of cars and have never needed to provide a social when paying cash. I said I’d give them my wife’s social and I was told it had to be mine. Talked the GM and he told the sales person Herb it was fine. An hour after making the decision to buy they still couldn’t tell me how much longer the process would be. I explained my kids and time crunch and the GM could care less. I asked him again how long this should take and he wasn’t sure. I asked him since he did this for a living if he had any idea how long this process would take. He said 30 minutes, I let him know I had already waited an hour and he then started pressing keys on his key board saying his computers were down. Very convenient with lunch being delivered. Since no one working there including the GM knew what they were doing, how long it would take or even how to communicate to a customer. I happily took my business to Auto Nation Honda around the corner. Talked to both the GM and the sales person Assad. I explained my situation to the GM, I told him the vehicle I wanted. I gave them money and left. It’s exactly what I wanted, a simple transaction.nnThis location is ran by younger folks that don’t understand how to properly communicate or process a transaction. Buyer beware.

Totally loved working with Jen and Miranda! They were so helpful and got us approved fast with a vehicle we love! They had great personalities and were alot of fun working with!!!nnI just worked with Jenn again 4 years later and she was just as helpful and worked to get us taken care of fast and safe (with the pandemic regulations) in a vehicle we loved. I would recommend again today.

I originally worked with Matthew into viewing vehicles. He was so patient and kind and understanding of what I was looking for.nnOnce I chose a car Jennifer worked with me and all the paper work. She understood my time crunch, answered all my questions efficiently and completely. Loved the experience!

Great experience in all glad that they would work with my credit and my money down when being turned down all day car shopping

Mason P. Was absolutely wonderful! Great customer service! I always get a little uneasy around sales representatives but his trust worthy persona made it an easy and enjoyable experience. Thank You