Map
Detailed Information
- Place Types Storage
- Address 7745 N Virginia St, Reno, NV 89506, USA
- Coordinate 39.5975895,-119.8409929
- Website http://www.redroofselfstorage.com/
- Rating 4.4
- Compound Code H5X5+2J Reno, Nevada, United St
Openning hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
Photos
Reviews
So I have mixed feelings about this facility. They have in the past been amazing. However through the last storms there were accessibility issues. The lady was being professional as she could... granted I was upset and needed access to my unit. I lost 2 days wages at a brand new job because I couldnt get my tools. Then her husband got on the phone cussed my out and hung up the phone. Like I said they are typically awesome. However if there's an issue that should be covered in the rent of a unit... professionalism goes out the window.
Typical property full of empty boxes to rent and fill with your things. They have a code to get in and out. Which is a nice extra security function.
The staff is always friendly and professional.
The facility wasn't accessible for assessment & having to fill out emailed / faxed paper work then return by same medium during limited business days & hours as well made this a hassle to begin with, they had good follow up / considerate customer service; however their location wasn't practical to my needs so I eventually had to decline using their facilities.
Was late on my unit and I paid it and the late fee. We went to get into our unit a week later and there was a red lock on it. I called and only got the machine so I left a message asking why this was there when the bill is paid. The lady called me back and was very rude said I should have called when we were there i told her i did and had to leave a message. She told me while raising her voice it was over looked they are doing the best they can and if i don't like it move out and hung up on me! My family has rented units there since 2007!
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