Boutique Air

Horrible experience! Horrible customer service! Don’t go on this airline!nBoth flights were canceled , had to buy a last minute ticket on another airline at 3 times the cost... no refunds, even tho they promise a refund, for hotel, alternative transportation up to $150.... they did nothing!!! WORST EXPERIENCE ever!!! Do not fly this airline!!!!nEvery time I tried to call they put me on hold then hang up.... our flights were from Redmond Or to Portland.... they just came to Redmond 2 months ago.... don’t be fooled into flying with Boutique Air!!

I used Boutique Air as a last resort from Nashville to Atlanta with a short layover in Muscle Shoals, AL. I was very skeptical as I had never heard of the airline before but the price was too good to pass up on. I arrived at the ticket counter 2.5 hours before my flight, only to find out by a flyer at their desk that they would be available about 70 minutes before departure, that was a bummer for me as I wanted to check in and go have something to eat near the gate as the food is very limited pre-security. I ended up waiting 15 - 20 minutes past the time they were supposed to be available for me to check in. I do recommend to be at the gate at all times ready and alert as the aircraft is only an 8 passenger plane so boarding and taking off happens fairly quick. Overall my flight was good, I felt like a VIP because it was so few of us and surprisingly comfortable considering the size of the aircraft

Flight Boutique Air 494 delayed, then delayed again and then delayed again ... no notices, no emails, for 6-7 hours, my connect flight was cancelled my Boutique Boutique Air 485 on 01/23/19 as well no notice on that cancel at all.nI trusted you and supposed to be in Nashville at 5pm and now i am still in Dallas, TX. No one contacted me, no remedy was offered at all. HORRSIBLE SERVICEnIT IS UNBELIEVABLE YOU CAN WORK IN THIS FASHION IN AIRLINES INDUSTRYnnyou could have at least update menoffer different airlinenany optionnnow i am stuck in Dallas airport, you did not even offer a hotel !!!nnYOU DONT CARE AT ALL

Boarding time - 11.40am (as stated on my boarding pass)nFlight departed - 11.37am (I don't even know how much earlier they closed the gate)nProof of both shown below in pictures.nI did NOT receive any notification at all from the flight/gate agents. No announcement, no call, no email, no message (I don't understand why they take contact details, if they never use that information).nNo one was even present at the gate when I got there. Took me a couple of minutes to find someone to talk to (had to google their customer care number and then was put on hold for a couple minutes) while watching my plane take off from the window.nHad to reschedule an important meeting as a result of this.nThe worst part is, the airline company wasn't ready for a refund, they said they can only provide flight credits. I had to argue over the phone, for exactly 42 minutes, to get them to book another return trip for Monday.nThat's 40 bucks for going to and coming back from the airport straight down the drain. They have bad policies, and worse customer service. I thought I can book this because the plane tickets almost costed the same as a car rental (including underage driver and insurance fees), and I will get there faster if I fly, but boy, what a bad idea!

I flew Boutique Air from LAX to Merced a while back. My flight was delayed over 4 hours due to mechanical issues, and the ticket agent forgot to load my luggage on the plane at LAX; therefore, I did not have my suit and/or presentation for my important meeting. They brought me my luggage at the end of the next business day. After having that bad experience, I decided to give Boutique Air another try, which was a huge mistake. On 2/19/19, my flight from LAX to Merced was schedule to leave at 4:24 pm; however, it was delayed until 9:30 pm because the plane struck a bird when it flew in from Merced to LAX. Why a 5 hour delay? Because Boutique Air had to wait over 3 hours to have a maintenance person come to LAX to look at the plane. Even though there were many maintenance people at LAX, Boutique Air does not contract with them. They had to call their maintenance guy and wait over 3 hours for him to get there. The worst part is there is no transparency. First, the flight was delayed until 5:15 pm (even though the maintenance guy wasn't coming until after 7 pm) , then 8:30 pm, then 9:30 pm. They should have just said it was going to be delayed until 9:30 pm from the beginning.