Velocity Auto Sales: Draper

My husband and I bought a car from Velocity about 2 or 3 weeks ago and we had an awesome experience! The salesmen at this place are phenomenal. They are not pushy, they will make sure you have enough time to find a car that works well with for your needs, and they will make sure that you are well taken care of after you purchase you car. The prices are also great and they are very helpfully in helping you make a smart decision financially when purchasing your car. My only complaint I have and will ever have with Velocity is with their mechanic. My husband and I purchased a car and quickly noticed the back right tire was not holding pressure. We called velocity to ask about it and they told us to bring it in and they’ll fix it. When we finally got in, we were told in the service center (where they fix the cars) that the mechanic was not in and that we’d have to come back on Monday. Typically this is no big deal, but my husband and I live 300 miles away from the dealership and asked what our other options are. He recommended we go to a tire place near the dealership and they’d fix it. When we got the tire checked, we were told that there was a nail lodged in the tire and that we should call Velocity and see if they’ll pay to have the tire fixed. We went ahead and decided to just head back in and talk about it to see what we could do, and we found out that the guy in the service center had lied to us and that he actually was the mechanic. When the salesman found out that he lied to us, he went to bat for us and within that hour got our car back from the tire company and made sure that the mechanic fixed our tire and fixed it that day. Again, the salesman is awesome! However, the mechanic seems to be lazy and can’t do his job. My only suggestion is to make sure that you get your car checked out before ever leaving the lot. Otherwise, this is a great dealer.

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Incredible prices for great used cars! I 100% recommend if you are in the market for a used car that is reliable - they truly have the best prices in town. The staff is incredible. They are personable, respectful, and most importantly NO PRESSURE! Upon purchasing my vehicle, they gave it an oil change, and offered a complementary repair on a minor ding I noticed on the car. For the best prices, best customer service, and a no pressure, hassle free environment, Velocity Auto Sales in the dealer that cannot be beat!!! Thank you Velocity!

I cannot believe the lack of professionalism in this place. I saw a car I wanted to buy on their website, asked if it was available. Was told yes, so I made an appointment to go look at it. I live an hour away from the dealership. They emailed to confirm my appointment the night before and again the morning of. We were running late so I pushed the appointment 30 minutes. So I drive an hour to go check out this car, and am told "oh, it's not here, it's at Nissan getting a recall done". The "lead sales guy" didn't even know what the recall was for, and didn't offer to find out. Gave me his card and said they would follow up once they get the car back. I'm not holding my breath. We were ready to buy that car that day if they hadn't screwed up. Now I'm looking elsewhere. I get that recalls happen, but I was shocked that they sent it out for repair when they knew there was an appointment to check it out over the weekend. If they'd bothered to reschedule my appointment, I wouldn't have had an issue. How do you not catch that when I talked to you that day and confirmed? Get it together.

We had the BEST experience with Jarom at the Draper location. They were so straight forward about the whole experience. We felt so well taken care of here. They gave us the best price! We will definitely be coming back here in the future!