Mercedes-Benz of Draper

If I could give negative stars I would. Corey gave me the run around and sometimes took forever to respond to my texts. Me and my Dad went in to look at the approval and when my Dad asked what bank the approval was through, he said he didn’t know. He gave us an “approval” and had us send in some documents only to find out the vehicle had been sold. I put down a deposit to hold the vehicle but was told that it was no good the day I walked out the door and they didn’t refund my money till later. The whole reason why we walked out of the door in the first place is because they tried to hike up the price and put that there was a navigation system and sunroof in the vehicle(which there wasn’t). In the end we ended up willing to get the vehicle because it was for a good price. Something didn’t sit right with me so I decided to call the dealership the day after they told me it was sold and pretended to be someone else acting as if I were interested in the same vehicle. The salesman told me that he had the keys right there and it was ready to go. End of story..... I wouldn’t buy from them. They don’t care about you they just want your hard earned money. Go over to Harrison Mitsubishi- Southtowne. They were honest with me from the start.

I have been a loyal customer at Mercedes Benz of Draper for over two years having spent $5,895 in service repairs to my vehicle w/ this company just this year alone. After my experience last week dealing w/ service rep Jason Doyle I will not be back… Jason was abrasive, argumentative & rude every step of the way. It is clear to me that customer service is not in Jason’s nature and I find it astonishing that he is a customer service representative for this organization. ~D MY EXPERIENCE To start while waiting in lobby to be helped I watched Jason treat an elderly customer in his 80’s in an unbelievably disrespectful manner. I recently had two wheels on my vehicle reconstructed along w/ alignment repairs after hitting a curb at high speed which made the car inoperable. I was told by Jason when I picked the vehicle up after initial repair that I would experience slight issues when driving as the tires were unevenly worn and it would take X amount of miles or months for the tires to balance out and car to drive smoothly again. As I drove out of the lot that day I experienced vibration in the undercarriage while turning the steering wheel to the right. I assumed based off what I was told by Jason that this was the tire wear issue he informed me of. I drove the vehicle for two months assuming issue would resolve itself, it did not. In mid-January I had a family tragedy occur that I had to attend to and was unable to bring vehicle back into dealership to address for roughly 6 months. Late summer I had a belt break on my vehicle and that gave me the opportunity to have this issue evaluated during this second repair. Over the six month laps I called two separate times to confirm company policy in regards to work performed and I was told by the service department that all work was warrantied for 1 year which I was still well within. When issue was evaluated during the belt repair the dealership informed me that they were not able identify any issues and after being without my vehicle or a loaner car for 1 week during this second repair I decided I would come back at a later date to address as I could no longer be without a vehicle. Upon bringing my vehicle back to re address Jason as stated above was argumentative out of the gates telling me I should have brought vehicle in directly after initial repair and I informed him that he was the rep who told me to give it time for tires to balance out. He then stated that I did not request this issue to be addressed in repair a few weeks earlier so I called over the service rep Jordan who assisted me at that time who then verified w/ Jason that yes they did address issue and were not able to identify any problems. Jordan informed Jason that he failed to put this in the notes, but yes it was addressed at that time and I was correct... hats off to Jordan for being a stand-up guy and telling the truth. Jason then said thank you for refreshing his memory and sent me on my way. Later that evening Jason called and informed me that the bearings on two wheels needed to be replaced and that the repair would be $1,600. I asked him if the bearings were associated with the previous repair and he said it was irrelevant as it had been 14 ½ months so was out of the warranty period. I told Jason that was not true and I was still within the 1 year warranty period as I had already stated to him earlier that day when dropping off vehicle. After arguing this point w/ Jason he acknowledged he was in fact incorrect and I was within the warranty period and reiterated I should have brought vehicle in earlier as to much time had passed. I then asked Jason who I needed to speak with as it was clear we were not going to be able to have a truthful logical non argumentative conversation. He informed me that he would have his supervisor Mike call me, but that there was no way Mike was going to do anything for me as Mike would never agree to cover a $1,600 repair. Not surprisingly I never heard from Mike. Again I repeatedly asked Jason the question if this issue was occurring on either of the two ti

Taylor Was an Awesome Sales Professional. Very Knowledgeable. He made the whole Car buying process seamless and fun . My wife and I were completely satisfied with the pricing and Finance experience as well on our Super Nice Pre owned Audi Q7 . I highly Recommend Mercedes Benz Of Draper 😃👍🏼💪🏼

Outstanding customer service! Workmanship is near perfection. Waiting area is exceptional. Service advisor, Taylor, was professional, polite, and kept me well informed throughout this visit. Also, the cost of the service was lower than expected.

I am new to the Mercedes family, owning my GLA-250 for almost four years. My experience with the dealership has always been positive. Their customer service in sales (Steve Ward) , service (Taylor Bice), and finance (Steve Davis) has been outstanding. I would like to send a shout out to TAYLOR BICE, service advisor. He always takes the time to explain issues to me, is patient, calms me down when my car is broken in a parking lot, and makes me feel like I matter. I have worked with him during the last four years and he has CONSISTENTLY been amazing to work with. Their free car washes are a huge bonus. I mean seriously, who doesn't love a free car wash? Thank you Mercedes Benz of Draper and thank you Taylor!!!