Couture Bridal Co

I had gone to a main stream bridal shop and had a horrible experience. Here, I mentioned a few things and my budget and I was AMAZED by how many of the gowns I LOVED!! I even found THE dress for my big day!!! Great price, great selection, and great customer service!!

If you’re looking for a customer friendly experience, I do not recommend Couture Bridal. I was so excited to be able to make an appointment with them last minute for a Saturday morning (less than 24 hours before the appointment itself). I and another bridesmaid needed to try on dresses for a wedding in June. The other bridesmaid and her young family became ill the night before. So I called the next morning (the day of the appointment) to cancel. It was at that point, and that point only, I was made aware of the cancellation policy. If you cancel within 24 hours or do not show up you will be charged a $50 cancellation fee. I was told the owner would be able to make a decision on whether or not I would be refunded, as I explained that I had not been made aware of the cancellation fee when I first made the appointment. When I got in contact with the owner, I explained the situation and was told that the woman I had made the appointment with was claiming she had explained the cancellation fee. I told her that if I had been aware of the fee I would have either not made the appointment in the first place or would be gladly giving them my $50. The owner decided to think it over, she said she would get back to me by Tuesday. On Wednesday, I hadn’t heard from her so I called to see if she was available to talk. She wasn’t working that day, so I left a message with a woman who sounded less than thrilled to be hearing from me again. On Saturday, I finally heard back from the owner. She told me I would not be given back my money because the woman I made the appointment with and another woman working that day (who I never spoke to, she just happened to overhear the conversation) both said I had been explained the cancellation fee- they said the same thing, and apparently did not have time to talk to each other about the incident before the owner questioned them individually (in the weeks’ time this was taking place). I did not appreciate being left to wonder for a week when the owner didn’t have the slightest inclination of giving me back my money. She said during both our conversations that she could keep it as a credit on file for when I came back, despite my explaining after this experience I will not be returning. It is not my fault she does not have a policy set in place for emergencies or illnesses. At the end of the conversation I was told her decision was final and nothing else could be done for me. The only advice she had for me was to try and get my money back through my bank. Apparently, the customer’s word does not count for much at Couture Bridal.

What a little gem of a shop! We found them through a Google search and even though the had a private client they made time for my daughter and I to help us find a dress for her dance, without compromising the other shoppers experience. They have a broad selection of dresses for various events, reasonable prices and service is amazing. All three women were so attentive, knowledgeable and kind. They explained dress styles, asked questions to help us make the right choices and made my daughter feel like it was her wedding fitting. They don't carry duplicates so you won't end up wearing the same dress as someone else to your event. Kindness goes a long way. Thank you!

They had an amazing selection of dresses! The staff was so helpful and I felt like a shining star. They gave me their absolute undivided attention during my private appointment. I picked the most gorgeous allure gown and it was completely affordable! I will have all of my engaged family and friends get their bridal gowns from Couture Bridal!

Brought my aunt here to get her MOB dress, she had tried on over 75 dresses and I was hoping she would find her choice here! This place and the two woman that work here did not disappoint, first dress she tried on was it! Thank you for an awesome experience and thank you for sparking the light in my aunt's heart!!!