Donnell Ford

I went to Donnell Ford to have a safety recall address and get the The Works package performed on my vehicle. I have to say that the service was great. Not only did they complete the service I requested, an inspection of the various vehicle systems pointed out some potential problems. The service department informated of the issues, provided options to solve the issues and completed the work in the same day. I would recommend Donnell Ford for service on a vehicle.

I sincerely can not say enough good things about this dealership. I worked with Ron and Angel, both absolutely amazing people. I wasn't even going to go to a dealership because I didn't think my credit was good enough to get a loan. But these magical folks got me one! And for a beautiful SUV with super low miles that I absolutely love! I extremely highly recommend giving them a call!

The heater was not working in my 2013 Escape. I had less than 50,000 miles on the car. I brought the car in for service in 10/20. The cost was $2000.00 for thermostat, brakes, oil change. In December I did not have heat, I barely drove the car. I was told that I had additional problems and it would cost another $3000.00. I told them no and was still charged $125.00 for diagnostic test. My parent were a ford family and so was i. I traded my car in for a Subaru and could not be happierhave heat ( b

Donnell Ford was professional and efficient over the phone. This was my first time buying a truck remotely but I needed a specific truck for hauling horses 4-5 days a week and they had it used, still under warranty. Which was fantastic. The finance department was easy to work with. The problems started when I opened the door after it got off the delivery truck. It was very clear the previous owner had smoked in the vehicle. I asked specifically and multiple times if the vehicle had been smoked in or had any smells. We called Donnell Ford and they denied knowing it had been smoked in. It's beyond obvious and there's no way they didn't know. We have spent a lot of money and time attempting to get the smell removed professionally and it's a lot better. But being mislead is unacceptable. The second problem happened when we went to register our truck in our Texas County. Donnel Ford was supposed to send the texas state sales tax that they collected from us to our local office. They did not. They kept our money for over 30 days and sent it after we called them to remind them. Donnell Ford made no attempt to reimburse us or help with expenses we've incurred dealing with a truck they obviously knew had been smoked in. I do love the truck and just wish I had been given the opportunity to decide if I wanted it considereing it had been smoked in.

A little slow at getting details and paperwork but overall great service. Louie is a great salesman and the finance lady is great at explaining and giving details.