Map
Detailed Information
- Place Types Car dealer
- Address 76 Powder Mill Rd, Acton, MA 01720, USA
- Coordinate 42.4417287,-71.4307093
- Website http://www.acton-ford.com/
- Rating 4.6
- Compound Code CHR9+MP Acton, MA, USA
Openning hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
Photos
Reviews
Best Experience I have had at a ford dealership. They got my car in right away. I was able to drop my car off the night before. They communicated with me about the repairs and pointed out my inspection sticker needed to be updated.
As a 20+ year customer of both sales and service, I can say that Acton Ford has always treated me honestly, efficiently, and expertly. I will continue to take my Ford vehicles here.
The staff is very professional and accommodating. I manage my finances very tightly. Although most people view the dealership as an expensive option for vehicle repair, I always have found Acton Ford to be the best option for me.nnThis is in sharp contrast to other dealerships that I have used on the East Coast. The other dealerships might be larger in size and have breathtaking drive in service areas… The other dealerships level of customer service is lacking and you pay through the nose for their lavish establishment.nnI’ve been with Acton Ford for close to 30 years… They have never let me down and routinely go out of their way to make sure that I’m happy. In my mind, there is no better place to take your vehicle for service or to purchase a vehicle.
Acton Ford (9/15/20)nnActon Ford provided us top notch service with our F150 & F350 company trucks. They were very professional, knowledgeable, and followed up with every step of our repairs. Our F350 had received a detailing by (Salem Ford) in which they hosed the inside of the vehicle and left large amounts of water in the brake lines and other areas of the truck causing multiple issues. Acton Ford stepped up and handled the problems without hesitation and had it ready for us within 2 days. Excellent customer service. We will be bringing all of our vehicles to Acton in the future!
I have never used Acton Ford before. It was recommended to me. However I doubt I will return. I took our Ford Explorer in for two recalls and a couple noises and a possible break job. Pretty hefty bill. They did the work. However they charged a diagnostic fee. My experience at other dealers is once you have the work done that diagnostic fee is taken off. Especially at such a hefty bill. Our bill was over $2K! Also they offer a loaner but you have to pay for it. For a bill this high you think they would have eaten that and the diagnostic fee. That little act would have spoken volumes (and yes I hinted and outright asked and they said no). Plus we ended up with the rental for two days as it took two days to repair but yes it was several big jobs but like I said a little help like hey we will pay for the rental or we will remove the diagnostic fee would have helped. Did they do the repairs? Yes! Was the repairs done well? I guess so.. time will tell..car is running pretty good thus far.
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