Walgreens

Stopped in to get an emergency prescription filled. Walgreens is not my normal pharmacy, but it said it was open until 10pm online. So we walk in and start heading to the back when the guy at the cash register says “If you’re here for the pharmacy it’s closed.” I turn around to make contact with him and ask a question when I see that he’s playing on his phone. I say “Oh dang, I saw that it closed at 10pm” He rolled his eyes, kept playing on his cell phone and stated “Not on Saturdays and Sundays. It’s only open until 5.” I work in customer service. I know how one is to be greeted and communicated with. This guy had a horrible attitude, kept his eyes on his phone and rolled his eyes in annoyance, all because we walked into the store. We won’t be going back to this Walgreens again. He could have politely explained the hours, we would have said thank you and been on our way. Instead, we were talked at and corrected disrespectfully.

Convenient location right off I-15. Easy access; plenty of parking. Great spot for filling prescriptions. Right next-door to America First Credit Union and across the street from Harmons.

I have been a customer with Walgreens for over 15 years but this Location has been nothing but issues. I’ve recently moved so my first fill here they delayed the process for no known reason, every 30 days we auto refill but they made me wait for the exact date on my prescription. Now when it’s finally being filled the don’t have my medication available and I have to wait even longer. If someone fills a script days earlier then when it does get approved they should be prepared to fill the entire amount. I’m going to move pharmacies due to the continued issues. The Midvale location is superior in everyway.

I spent 18 years happily using the Walgreens in Draper on 12300. Great ,personable managers check on customers and are respectful to their staff. The pharmacists and their techs have been awesome. Caring but efficient, staff never makes you feel rushed. Also, if I buy products while waiting on a script, the pharmacy staff is happy to ring that stuff up too. They do not expect customers to wait in 2 lines at the same store! Overall, this Walgreens is very well run. Then we moved near Traverse Ridge, and I started to fill scripts at this Walgreens on 13800. The cashiers have mostly been gracious and professional, but I have yet to even meet a manager. There is an employee in cosmetics who is far too loud talking across lanes and pushy in selling certain products. I now avoid her like I would a clingy used car salesman. I think both Walgreens in Draper should hire more pharmacists and pharm techs. They would make Walgreens more money by expediting transactions and greatly reduce the stress of backups. At the 13800 store, pharmacists need to be more empathetic, helpful, and less grumpy. Unless it's rush hour or there's a long in-store pharmacy line, the pharmacy staff should not be allowed to refuse ringing up other items, esp medically related items, forcing the customer to go wait in another line. Unfortunately, our family's 😪 non mail order scripts have very high co-pays. (Yes, I use manufacturers' coupons and other ways to lower costs). I must spend at least 1K per month at Walgreens. I'm not aware of a VIP program for big pharmacy spenders, beyond points, but maybe corporate leaders should review that opportunity to establish customer loyalty. Unless improvements are made soon, Walgreens will lose my family's business.

I walked into the cosmetic section looking for foundation and that was all. I ended up spending over $50 because the beauty consultant there was really pushy and I need to learn how to say no. And I was pretty clear that I didn't need all that stuff. I'm debating whether to return it. I'll call customer service and see if I can return the items. I went in there for $12 foundation and spent $50 and felt pressured to buy. Not fun.