U-Haul Moving & Storage of Woodside

This location does not have a location to park your vehicle when picking up a rental for an hour or two. This location does not give military or any type of discount for first responders. This location charged additionally for gas even though we filled it. Do not recommend this location at all.

I will fill in the names of the employees after I go back and get them so I can get them right but this is the most customer service oriented group of workers I have ever encountered in any business in my life ever. Every person I interacted with was as compassionate, considerate and professional as one could hope for when in the crisis of a move.nnI trekked my cargo trailer from Santa Monica to New York and upon arriving in New York was setup with a month free storage for my use. The storage facility is very clean and accessible.nnDue to how I had packed the cargo trailer the door of the trailer would not open. After attempting to open it for a few minutes a staff member at the facility came over to assist with our problem. We tried to open the door together but objects at the top were wedging it shut. The employee, without being asked, went to get his supervisor to assist with this problem. The supervisor came over and the three of us combined attempted to open the door with no luck.nnHe suggested we contact roadside assistance to have them open the trailer but by that time we were exhausted and tired and I was not looking forward to having my wife and son wait around for roadside assistance to deal with a non-emergency.nnThat is when the on-site manager was made aware of the situation. This was around closing time so she needed to let her staff leave and close the office facility. She told us that we could drop our cargo trailer and come back later if we did not want to wait for roadside assistance at that time. What happens next separates good customer service from this exceptional experience.nnIn order to unhitch the trailer the facility has a mechanical piston that you pull down on in order to lift the trailer off of the hitch. Because the trailer was still fully loaded the employee trying to lift the trailer off the hitch was having a hard time. The manager took over and had me slowly pull forward while she grabbed this piston and pulled down on the lever basically suspending herself in the air while the trailer for a few seconds lifted and gently lowered this fully loaded cargo trailer to the ground.nnNone of these employees needed to care about my problem. They could have all told me (as roadside assistance told me) that I should not have loaded the trailer improperly. Not once did anyone even consider assigning blame. Not once did anyone even consider pretending to be indifferent to my situation. From the moment I arrived not only were they attentive and helpful but we were brought cold bottles of water as we worked by an employee without even having to ask.nnThis manager knows how to run a team and select her employees. I can not recommend this facility highly enough. This manager should franchise several facilities because no matter what franchise she owns I guarantee the workers will be customer oriented. She is a great humanitarian and recognizes the importance of interacting with people humanely.

Very easy procedure to rent a van.nThis is the closest U-HAUL location for Astoria dwellers.nThey work untill 7pm, so keep that in mind. If you finish after 7pm you need to go online on their website and complete all necessary steps in order to return the vehicle. After you log out leave the van on the terminal, close all doors and drop the key in the special compartment.

Probably the worst rental experience I ever had. I come from the car rental world. The customer service was unacceptable. Not all the equipment I reserved online came with the truck. This is not counting the billing issues I had. The representative charged the wrong card. When I filed a complaint the station manager never reached out to me. The issue was never refunded/payment issue. Please don't rent here. Moving is stressful enough save yourself the headache.

Yeah, these guys are great and they know their stuff I had no idea which ball I needed or what height or whatever it was but the lady took one look at my car and knew exactly what I needed. they always have what we need whenever we need it for however long we need it, and accessories like boxes and tape and ratchets and whatever else they usually supply is always there and in stock. Even though I moved a little bit further away I'll go out of my way to go to these guys