Lia Toyota of Northampton

Thank you for being amazing!nnTL;DR: Customer satisfaction is their top prioritynnI went to Lia Toyota of Northampton without an appointment when passing through from Vermont to New Jersey with a complicated issue. Despite being busy, six people from several departments helped me figure it out.nnThe service department using only a vague description of the issue wisely had Fran from the sales department troubleshoot the issue because my problem (a Toyota Connection issue) was something that she helps new buyers set up. She got Toyota HQ on the phone and was able to us narrow down the issue. Once she determined it was something vehicle (not an account) issue, she flagged down a service team member to run a diagnostic.nnEven though we were hooked up to a travel trailer, they had us drive around to the back to service us! My wife and I waited in our trailer while they solved the problem.nnWhen they were done, Justin gave us all the paperwork we needed to get the fix at our next destination (the part needed would have come next day and we were not going to stay in the area.) While waiting, two mechanic chatted it up with us and put air in our travel trailer tires just as a courtesy.nnEveryone (across several departments) we encountered there were so helpful and genuinely interested in making sure they solved our problem.nnThey made a huge impression on us and if we ever are in the area again I will be giving then our business.

I really feel Lia Toyota of Northampton has taken very good care of my vehicles over the past 15 years. During that time, I've dealt with Lindsay Heart and never regretted it. She even helped me with estimates when my 2005 Tacoma was totaled. Recently, my truck was in for recall service and Lia provided me with a very nice Rav-4, free of charge. I'm very happy with Lia of Northampton.

I called the dealership about a Tacoma I saw on their lot. They said come on in. I had a deal with a neighbor dealer (Balise) and these folks at Alia went up and beyond to get me into this truck. I walked in at noon and took delivery at at 4:30. Grant was amazing to deal with. Attention to detail was spot on. Everyone there were exceptional to deal with. Shop at Lia!

Lia has a very good used car selection. I was very torn between a pilot and highlander. Jerzy showed me a great used Highlander in fantastic condition with low miles and on top of that it had a great price. How could I pass that up? Thanks again Lia!

My sales person Francesca was responsive, nice, and it felt like she genuinely cared about my experience. I bought a 2019 Camry and I love it. I got a great price and had an even better experience erince! Will be telling everyone to come to Lia!!