Volvo Cars Pioneer Valley

I've never experienced a service advisor like Sara. She listened, advised thoroughly without pressure and all with a tone that is on an entirely different level. I had an issue with my debit card when trying to pay and Sara very patiently walked me through other payment options without once sounding annoyed or being condescending. I picked up my car after service hours and the young man at the sales desk was also a delight (I apologize for not catching his name) but I am thankful for their warm attitudes. I am incredibly pleased with the quality of customer service provided. Such a great commitment to customer service should be commended highly. I will be back for my 40,000 mile service very soon.

We recently bought a Volvo XC90 in mid March. Initially our experience was a good one. Our salesman was very nice and they gave us a fair trade on a Volvo xc40 that had an extended warranty still on it. We were misled into believing that we would lose the value still left on the warranty unless we rolled it into another warranty on the new car. We decided to sign up for a new warranty thinking we could just take the value that was left and pay the difference. Nope! We had to pay for the whole thing and we were told the warranty company would send us a refund in 4-6 weeks for the first warranty. When we got home we called the warranty company and they told us we would not lose the value of the old warranty and could just be issued a refund. So we immediately called pioneer Volvo and told them to cancel the warranty. But because we paid with a debit card and not a credit card they told us they would have to issue a check which would be mailed within the week. After numerous phone calls and emails with a response that “our check is in the mail” we still haven’t received a refund on either policy. Come to find out, they never cancelled the first warranty and they still have not issued us a refund on the new warranty. It’s been 4 months! So basically we are paying for a warranty we no longer own and have paid for a warranty we never received. We have had to file a complaint with the Mass Attorney Generals office in an attempt to get our $9k back. I never leave negative reviews but this place uses deceitful tactics and are dishonest to their customers. Buy your car elsewhere!nnI just noticed pioneer valleys response to my review. Yes, they ended up refunding us the 9k for both the warranties...but it took dozens of phone calls for months with no response and finally having to get the Massachusetts Attorney General involved. We had to wait 6 months to get back 9k that was never theirs to begin with and that they should have refunded immediately. They never would have returned our money if it had not been for the MA Attorney Generals Office. Do not buy your car from these people. I warn everyone I can not to buy a vehicle from any dealership owned by Tommy Cars.

Patty young was excellent - I knew I would return to her when I needed my new car.

I like to thank Chris and Holly.My wife loves the 2018 Rav4 you both were very personable and nice and helpful to make the deal with. I wouldn't think twice to travel that far to do business and make a purchase again

The best service team in the north east region!