TommyCar Auto Group

We recently bought a Volvo XC90 in mid March. Initially our experience was a good one. Our salesman was very nice and they gave us a fair trade on a Volvo xc40 that had an extended warranty still on it. We were misled into believing that we would lose the value still left on the warranty unless we rolled it into another warranty on the new car. We decided to sign up for a new warranty thinking we could just take the value that was left and pay the difference. Nope! We had to pay for the whole thing and we were told the warranty company would send us a refund in 4-6 weeks for the first warranty. When we got home we called the warranty company and they told us we would not lose the value of the old warranty and could just be issued a refund. So we immediately called pioneer Volvo and told them to cancel the warranty. But because we paid with a debit card and not a credit card they told us they would have to issue a check which would be mailed within the week. After numerous phone calls and emails with a response that “our check is in the mail” we still haven’t received a refund on either policy. Come to find out, they never cancelled the first warranty and they still have not issued us a refund on the new warranty. It’s been 4 months! So basically we are paying for a warranty we no longer own and have paid for a warranty we never received. We have had to file a complaint with the Mass Attorney Generals office in an attempt to get our $9k back. I never leave negative reviews but this place uses deceitful tactics and are dishonest to their customers. Buy your car elsewhere!

We have been trying to get answers from cancelling our extra protection policy since April. It was $1,900 which is added to our auto loan so we are paying interest on money that should have been paid to our auto loan company. The sales manager has not responded to our emails since May 13. They said it would take 3 to 4 weeks. 2 months later nothing!

Great service and friendly management. I brought my Jeep Xj to Tommy Car Collision and had a great experience, thanks!

I’ve been noticing the poor customer service lately in stores, restaurant, etc.nso when I took my car to Tommy’s yesterday, and received the same awesome service that I have for the past 15 years, I thought it would be nice to write a positive review for a change. They do know me as a customer at Tommy’s and that may have impacted what happened yesterday, but for the past 15 years I have found them to be friendly, polite and helpful; not to mention their work is top notch. Yesterday I called and asked if I could pop in because my car had been intermittently making a noise and it was making it at the time. Tommy came out and hopped in my car, I didn’t want to turn the car off as the sound often stopped after I stopped. Tommy was able to quickly identify the problem and although they appeared to be very busy, and probably because it was a fairly quick fix, (15-20 minutes) he did it on the spot. In 15 years, taking multiple cars in for inspections and routine maintenance I’ve never had a problem with anyone there, they are professional and knowledgeable.