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Forever 21

602 Briarwood Cir D101, Ann Arbor, MI 48108, USA

Map

Detailed Information

Place Types Clothing store
Address 602 Briarwood Cir D101, Ann Arbor, MI 48108, USA
Coordinate 42.2409552,-83.7472314
Website https://www.forever21.com/us/shop
Rating 3.6
Compound Code 67R3+94 Ann Arbor, MI, USA

Openning hours

Monday 11:00 AM – 7:00 PM
Tuesday 11:00 AM – 7:00 PM
Wednesday 11:00 AM – 7:00 PM
Thursday 11:00 AM – 7:00 PM
Friday 10:00 AM – 8:00 PM
Saturday 10:00 AM – 8:00 PM
Sunday 12:00 – 6:00 PM

Photos

Reviews

C Shel (02/21/2021)

I just received the worst customer service here with the manager, Janelle. I came in to make a return. There was only one person ahead of me. After she helped that customer, instead of assisting me, she chose to play on her phone for a couple of minutes. Then, she walked back and forth behind the counter, shuffled some papers, then walked away. After waiting for 10 minutes in line, I was finally able to get to the counter. Once at the counter, I told the associate I wanted to make a return. He told me he had to get the manager. The manager was Janelle, the same person who walked away instead of helping me with my return. When I asked her why she walked away instead of assisting me, she responded by saying she was doing “manager things.” So apparently playing on your phone, and walking back and forth, and ignoring the other customers in line is “manager things.” How she became a manager, I do not know, but she is absolutely clueless as to what customer service is. Your job is to assist customers, not play on your phone. Not to mention, she had her stomach hanging out of her shirt. Completely unprofessional and tacky.

elda harris (11/23/2020)

Nice sales and the employee was new (2nd day) was very nice and helpful. The manager was also very nice and helpful. But the other employees were not as friendly or helpful.

Honest J (09/26/2020)

They don’t have size 10 1/2 they only go up to size 10. I asked if there was somewhere I could try on my shoes, they told me to sit on a table or wherever I can find. Once I did this one of the employees made their way from behind the checkout desk where they were, to follow me and stand near me while I was trying the shoes on. They were not in Plain view they were hiding behind clothing, however I knew I was being watched. This made me feel uncomfortable because they were not trying to be seen or help me, so I felt rushed to purchase and so I did and left. As an African American, I definitely felt profiled and followed at this location. If I wasn’t monitored the way I was, I probably would not have purchased what I purchased due to uncomfortability.

Gabrielle Joseph (03/07/2020)

The worst experience I’ve ever had in a store. I was trying clothes on in the fitting room, and needed a different size. Unsure of the store policy on whether I’d have to go out and get the new size or the worker in the fitting room would go get the new size for me, I asked. (I worked at Victoria’s Secret for three years where we would ALWAYS assist the customers in the fitting room).nnUpon asking, the worker looked at me, laughed, and said, “Who do you think I am? That’s funny. You have to go get your own stuff.” All with such a rude, condescending tone.nnSafe to say, I got dressed and left. Never will I spend money here.

Nataly Perez (06/15/2020)

As they opened up their store amid the pandemic I went in to do some summer shopping. I asked a worker there if we can try things on. That was a no, which I understand, I just said I’ll stick to regular clothes then and will not be taking the clearance items. She then said all clearance items are returnable during this time due to the pandemic and not being able to try things on. I believed her, came back the next day and was refused a refund and was told the girl was new -.-

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