SEPHORA

Still allowing testing even during the pandemic which is nice considering the price of products. One star docked because employees have a hard time staying focused when asking for assistance. Too many times I'll come in requesting assistance with selecting an eye shadow or lipstick for a gift and instead receive UNSOLICITED and UNWANTED skincare advice..... great for makeup but leave dermatology to the dermatologists.

Boy am I clumsy and boy were they nice! I came in with the purpose of just getting lipstick and was in the hunt for a specific color in matte. I was helped by Wyatte, who was helpful, patient, and informative. I asked question after question and he showed patience and attentiveness. He showed me a bunch of products in the store and I ended up buying a couple more thingsud83dude0a Thank you Wyatt!

No matter when I go in, there are always several employees willing to guide me and answer my questions. I’m not one to desire assistance but it’s great to know it’s available to me. The store always looks nice too. It’s not the employees’ fault that the testers are all destroyed. Thank you for your hard work!

Taylor, the manager, as well as Maddie were super helpful. You could tell they took pride in their jobs and really knew their makeup! Every question was answered enthusiastically. As a vegan, I was able to get products I knew I trusted from a very knowledgeable staff. In an age where samples have to be administered covid safe, I still was able to try some products (given by an associate) without feelings as if I was contaminating the whole stack.nnNot to mention this store is on the bigger side and well organized. I came in for my birthday sample and left with a whole lot more

I went to Sephora after not having been in a beauty store in over a year due to the pandemic. I wanted a pick-me-up and had 2 products in mind. Although it said one of my products was in-stock online, I did not find the color I wanted in the display. I tried to find an employee, but the only 2 people on the floor were occupied with other customers. The other product appeared to be out of stock. I browsed around and tried to find an employee, but the only two employees were still occupied with the same customers. After waiting for more than 20 minutes, one of the employees finally asked me if I needed help. He confirmed the out of stock product. As for the other one, he told me he couldn't sell it since they were doing a hard launch of the product. I told him it had been around for over 2 years (impossible to have a launch) and that the website said it was in stock. He checked with his manager, who told him he could not go into the back room to get it because there were too many customers and not enough people on the floor. He was very sorry. I felt bad for him because he tried and couldn't do anything more to help me. It's the store management who is at fault for not having enough people on the floor on a Sunday afternoon. I drove 45 minutes to shop in-person for the first time in a year, and they couldn't go in the back to get the product I wanted? Ridiculous. I will NEVER shop at this store again.