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RUSSO'S AUTO EXCHANGE LLC

148 Enfield St, Enfield, CT 06082, USA
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Detailed Information
Openning hours
  • Monday 9:00 AM – 5:30 PM
  • Tuesday 9:00 AM – 5:30 PM
  • Wednesday 9:00 AM – 5:30 PM
  • Thursday 9:00 AM – 5:30 PM
  • Friday 9:00 AM – 5:30 PM
  • Saturday 9:00 AM – 5:30 PM
  • Sunday Closed
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Reviews
Bruce Silva (07/12/2020)
From start to finish Gio was nothing but professional with me. Not only did he address any questions or concerns I had he went above and beyond to make sure my used car was safe for me and my family. I would recommend anyone looking for a car to go see Gio at Russo's auto exchange he has a great selection and it's all very affordable priced. Highly recommend Gio for a great car buying experience!
Paul Hussey (07/07/2020)
Joe gave us a honest assessment on the phone of the two cars we came to take a look at. The one car we chose not to get he told us beforehand had a rip in the seat and he had ordered the new parts to fix. We were not fixated on getting a car that day but ended up purchasing a very low mileage, one owner, no accident Acura MDX for $7,500. The price was below market value and we made the choice to buy based on other research we’d done. We came from out of state so I was anxious about the paperwork, registration, plates, title, etc and how that whole process would work being out of state. Once we bought the vehicle the title took a while to come in the mail but Joe kept us in the loop during that process and provided updates along the way. The wait had something to do with COVID and a title holding company but Joe worked on the situation and followed up to make sure we received the title. Our car is registered, titled, and inspected in our state and we are very happy with the vehicle and the quality/value we got! Thanks Joe!
charles gettes (07/17/2020)
I've done everything in my power not to leave this guy a negative review and potentially impact his business. But at this point I simply can't take it anymore. I drove over two hrs from upstate ny to Connecticut to pick up my 2012 Lexus IS 250 and it wasn't even ready. I waited for 5 hrs with my newborn son who was cranky and tired waiting for him to fix the issues with the tires brakes etc. Than...I drive off with the brakes making a rubbing noise cause after 5 hrs I just wanted to get out of there. I take it to my mechanic and apparently this guy slapped a pair of cheap duralast front brake pads on rusted out damaged rotors. That's what was causing the noise I heard and the hood latch was broken and needed to be replaced. This guy is not trying to help me at all and he's not answering his phone. So tomorrow I will be paying about a grand out of my own pocket to get these issues fixed. Do not go here.nUpdate: Add another $750 to the above mentioned total because the AC doesnt work...also he never mailed me a piece to the door handle he said he'd take care of. Guy is a joke.
Mike Novak (05/09/2020)
Stay away from this place. Bought a vehicle from Joe and it has been nothing but problems. Once he has money he never returns calls. Save yourself the trouble and go elsewhere.
Tamicka Hastings (06/03/2020)
If I could give a 0 star rating I would. Gio has a bad attitude and lacks good customer service. My daughter and I had interest in an suv on his lot. He walked right by us, looked at us but did not utter a word. We continued looking for a while when we realized Gio wasn’t going to come out to greet us. I had to go to him to ask if we could get some service. (When I went in he was just sitting there.) He claims he was on the phone. His approach was so negative we decided to take our money elsewhere. Later, I found that Gio decided he’d take this bad experience out on my business by searching me and giving my business a 1 star rating...how spiteful, how low. I will never recommend anyone buy a vehicle from this individual.nThe energy we received from the seller we found after our visit with Gio was the complete opposite! They were welcoming and helpful. We bought the car and will be sending them more buyers.nnMaking people feel like their business/money isn’t worth your time or energy is not a good look. Bad customer service will get you nowhere! Do better Gio!
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