Snap Fitness Mason

Good place to work out at

My husband and I flew in from out of town, and called the day before Thanksgiving to see if we could get guest passes. The owner and his wife met us there personally the day after thanksgiving to get us guest passes. If that’s not quality customer service, I don’t know what is. The facility was clean, and was being cleaned while we were there. Equipment was well maintained and had what you needed for a successful workout. We will be back here every time we come visit my mom and would highly recommend this gym to anyone.

Very clean and friendly atmosphere!

I had the wrong gym my bad

I have always loved this gym in Mason. I always tell people to go here because it’s nice and really clean and a great place to workout. I moved to Traverse City two months ago and the closest Snap Fitness is 48 miles away so I called to cancel my membership at this location. Every time I have called the gentleman on the phone tells me her canceled it and I’m good to go. I kept getting charges on my account for the gym after they told me that it has been canceled. I have called this gym five times to cancel due to charges on my account because they failed to cancel it. I finally today called again and the owner answered. He then proceeds to tell me he can’t cancel my account because I have a balance of $50 on my account but the reason it is on my account is because they did not cancel it when I asked! I have not been there for two months. The owner of this gym made me feel like I was wasting his time with this issue and made me feel like he simply does not care about his customers at all. I have been in customer service my entire career and this is not how you treat a customer that has an issue especially when the issue was caused by your gym. He threatened to send the $50 to collections even though it was their fault it was on my account. I would not recommend this gym to anyone I would go to the Haslett or Charlotte locations simply because the owner in Mason does not care about customer service I could only imagine how he treats his employees. At the end he did say he would pay the $50 because this is not worth his time again trying to make me feel unappreciated as a customer. I will remove this review the owner calls me without being rude and condescending and does not threaten me with collections due to their error very unprofessional.