Lotus Family Practice

I'm 38 yrs old and don't have health benefits. I found Lotus from a referral of a friend with the same situation. It works out great for me financially! I've had numerous visits there over the past year. Erica has always been very attentive to getting me in quickly and calling me back when I leave voicemails. I've never ever had someone so gentle and on the ball when doing blood draws. She's absolutely the best! I'm very thankful to have her as well as all other staff supporting me and providing great care with my health. With anything in life you must be patient and know they're a small practice working super hard to attend to everyone's needs. Just breathe and trust them!

My 3 months at Lotus were probably collectively the worst medical experience I have ever had in 38 years. 1) The administrative staff/nurse? Erica was extremely rude to me at every interaction - face to face, phone, and email. She employs zero people skills and a non-caring demeanor. How she maintains a patient-facing position is beyond my understanding. 2) I joined Lotus specifically to see Dr. Krouse, the practice owner who came highly recommended, but was placed on a waitlist to see Dr. Gilman instead. Dr. Gilman did not live up to Dr. Krouse’s reputation - she said many hurtful, inappropriate, awkward, and unacceptable comments to me about my body size and clothing choices during our only two appointments together. She was also negligent, delayed, and non-communicative in getting important health test information/treatment back to me. When I allowed myself to realize that my $60 investment per month was not only NOT providing the health care I expected and deserved but actually causing harm to me, I vulnerably wrote an email to the team detailing my uncomfortable experiences and terminating my membership. In reply to my thoughtful and detailed feedback, I received a boxed response lacking any heart or humanity that failed to acknowledge my concerns and merely confirmed the end of my membership as requested. The owner of the practice did not reach out to me about these serious concerns even when I specifically asked her to, all replies came from Erica the admin (continuing to be as rude as she was in every other interaction). I had the respect and tact to provide Lotus with the feedback of my mistreatment in private but I received no other acknowledgement regarding my concerns other than confirming my membership cancellation - no apology, concern for my well-being, nothing. I expected far more from a private practice that markets itself as a whole health center alternative to the traditional health insurance model. Why wouldn’t a practice owner want to do due diligence on a patient who received improper treatment within her domain of responsibility? Dr. Gilman herself was not permitted to respond to my concerns as well, most likely for legal purposes. A serious complaint being swept under the rug is not a good look, Dr. Krouse, and I urge you to do better for others moving forward. I thought this was patient-focused care but my experience shows how practitioner-centered it actually is. Perhaps Dr. Krouse herself is as good a physician as others have described, thus making this cooperative membership worth it for others, but my experience was cold, insulting, and bereft of concern or care. I was very excited to join Lotus in hopes of elevating my health but unfortunately the experience turned out to be disappointing at best, damaging at worst. I am grateful my association with them is terminated and I will not have to endure any further interactions with any of them. My recommendation is for you to join with caution.

I have heard many many very positive reviews from people who go to Lotus Family Practice. As a benefits consultant, I feel confident by referring Lotus to clients and their employees as the front line for accessing their primary care services. Friendly doctors and staff, long appointment times and easy of access. Can't recommend Lotus highly enough!!!

I was amazed and impressed and how professional caring and knowledgeable this practice is. The staff is wonderful and above all, actually care about me as a patient. The doctors listen and do an absolute thorough examination. And then instead of just referring you to someone else or just prescribing you pills they talk with you about a wholistic approach that not only is designed to alleviate your symptoms but also develop a plan to move forward to a permanent solution. It reminds me of my doctor as a kid and i am thankful to be a patient.

I would highly recommend lotus family practice. The staff is knowledgeable, professional, and available for you when you need them. The doctor has always been available and caring. I can't say enough about this place, I feel so fortunate to have this practice right in my neighborhood