Walgreens

The lady that waited on me at walgreens was the rudest lady ive ever in 15 years that ive ever had since i been using walgreens it makes me want to start using CVS in fact front here out i think l will start using CVS for all scrip

Person in pharmacy on phone just hung up on me, because they didn’t want to refill my prescription the way it was refilled before. Told me that they wouldn’t do it again the same way, and just hung up. Rude jerks there.

Always clean and wonderful staff for the main store. Pharmacy is always super busy so expect a wait time. They usually get everyone through at a moderate speed which is awesome! Pharmacists are friendly along with the staff.

This place has some good customer service. But hardly anybody around to help in the store. Some staff members are rude and prejudice.

Absolutely frustrated with this place. Every month, it is the same problem with two of my prescriptions. I fill them, one of them they fill as the generic brand even though every single month I say mark it down in my file I don’t want generic I want the name brand because I have a coupon card that makes it cheaper than the generic, then they take that one back and then they don’t have either prescription in stock so they have to order them, then they don’t call me or notify me when they come in so I have to keep calling them to find out if it is ready, I go in giving myself an hour of spare time to checkout because I know it’s going to take a hot minute for them, I hand them my coupon card for my prescription, they tell me it won’t work for some reason, they attempt it for about 40 minutes, and eventually it goes through. EVERY. SINGLE. MONTH.nnThis month it’s been different in the sense it has been nothing short of a nightmare. I have been into the store twice, made 6 phone calls to the store, called my Dr. who has been on the phone with my insurance, and each time I’ve called Walgreens I’ve been told I would receive a phone call each time when things came in or with information regarding my insurance or with an any answer to the problem we were having with it because they couldn’t figure out what the problem was and needed to ask a supervisor. The only time, I have ever received a phone call with any kind of answers was after the second time of going in and having to make a scene. I’m not a confrontational person or a person who even writes these kinds of reviews, so for me to make a scene, I was frustrated to say the least. Because this was after making 3 phone calls and one previous visit. When they did call and asked me for the information they needed from me, I got it to them and got the ball rolling a little more. So much hassle just to get an answer!nnThe second to last guy I was on the phone with told me he would call me back and never took my number to do that, so I asked him, “So are you going to ask me my number so you can call me back?” “Oh...well, you have a number in your file.” “So are you going to verify that’s my number to make sure that’s the best way to reach me?” “Oh...well, yes, it’s...” “So you are actually going to call me, right?” “Yes, we will definitely call.” They never called. Shocking.nnSo here I am, a week and a half after placing my initial refill request, about to get both of my prescriptions, sort of. One of them, they still ignored the non generic request, so because I’m tired of dealing with this BS, I’m getting the generic one and just paying the up charge because I am DONE. I called for the 6th time to check on my second one because my insurance approved it (which was the issue that wasn’t being communicated initially until the third phone call and second visit to the store), and low and behold they never even ordered it to begin with. So now, here I am, writing this review, waiting yet another day for this prescription to come in.nnIt is a good thing this prescription is just for migraines. God forbid I had something way more serious and had to wait a week and a half for medication.nnYour customer service is garbage. All you have done for a week and a half is give me the run around. You have successfully lost my business, which is unfortunate because I have a couple of chronic illnesses and would bring you a lot of money throughout my lifetime. But you have successfully lost it. This is the last time I will ever fill a prescription with your company or even step foot into a Walgreens.