Brink's Inc

The way they handle the cancelation is a joke it takes one mouth to cancel so they can squeeze another month of your money out of you. The procedure to do so is long and tedious they send you e mail and you have to make sure you read all the fine print because it's worded and sent if you missed one thing your account will remain open and they keep collecting money from you. One e mail at first then you have to wait for the second one and if you missed that one it will keep your account open and take out another mounth of payment oh ya and the e mails come days apart just so they can keep it open as long as they can just to be money sucking Vermont to get ever cent they can it should be against the law they will rip you off do not use this company!!!!!!!!!!!

Impossible to get hold of anyone, I call and cannot leave a VM, I email and don't get a reply, its like this global concern doesn't even exist!

We where driving on the road and saw a brinks inc truck I have no idea what this company is but the drivers are super nice

Miserable customer service. The right hand doesn't know what the left is doing and vise-versa. I continually get dropped to voice mail for which non one returns calls for. This is regarding currency delivery services. Though I've called multiple times, I have yet to speak to a human being there. Extremely poor service.

First things first, I fully admit that I was dumb to even consider a home security system. When the vast majority of homes will never be broken into in the first place and having a home security system really does not change the outcome because the crime will have already occurred by the time the alarm company contacts YOU. That is right, they contact YOU not the police. Lets say you are one of the few people to have their home burglarized. The average damage/loss is not as much as the annual cost of having a system in your home. Brinks/Monetronics/Elite are the business of scamming people. They change their name every couple of years to hide from the lawsuits and bad reviews that follow them around. I allowed my ex-wife to start a 5 year contract with whatever name they were scamming people under at the time. The only way to get out of the contract is to pay the full amount still remaining. So lets say you have the account for four months when you realize how stupid it is to pay over $50 per month for a service that has false alarms and other glitches constantly. You call this company and say that it is not working out and you want to cancel. The only way to cancel is to pay every monthly payment for the next 4.5 years which is thousands of dollars. The customer service center is rude and tells you that you are dumb because you are not honoring the contract. When you show them that they are not honoring the contract by consistently having malfunctions or because you requested they move your service from one address to another and they failed to do it. I moved six months ago and have tried to get Brinks to honor their end of the contract but they still charge me over fifty dollars a month for service I have not received. The employees in their call center will lie to you when you request to speak to a supervisor. I had a "Tiara" lie to me for over half an hour saying she is the top of the line and she does not have a supervisor. She continued this game which was comical because from her grammar and syntax I am fairly certain she cannot even read english. After a half hour of her lies she transferred me to her supervisor who was very rude and insulting. She told me that I would be better off just hanging up then trying to get money back because they have such a massive volume of complaints and dissatisfied customers that they do not accept fault, provide refunds, or provide solutions for customers who have been wronged. She stated that Brinks just expects people to pay every month no matter whether or not they have received the service they are paying for. She was insulting and rude the entire time. Be smarter then I have been and DON'T HAVE A HOME SECURITY SYSTEM BECAUSE THEY ARE POINTLESS AND DO NOT ADD SECURITY....they actually delay the response of emergency responders because the alarm company has understaffed support lines and they spend the first several minutes calling the client not calling for assistance during your emergency. If you are going to make the mistake of being conned by a home security company make sure it is anybody other than BRINKS/MONETRONICS/ELITE or whatever name they are going by that day. Any company that changes their name this often is obviously hiding from something.