Texas Steak Express - San Angelo

We have eaten here many of times and have never been disappointed until today. We did an online order and were told it would take 55 minutes to get our food. After 1 1/2 hours my wife called to figure out where our food was. They told her they were extremely busy and the driver had to drop off 6 orders ahead of ours. They then said they would call the driver to see where he was at. Just so happens that this was when the driver walked up to my door to deliver the food. This was about an hour and 40 minutes after we ordered the food and 45 minutes after we were told we would have our food. I told the driver that he can expect a phone call from his boss looking for him and he immediately got an attitude stating they were busy. I said it's been almost 2 hours since we ordered the food. His attitude came out more and said it's bare over an hour, so I don't know what to tell you. So I told him a few choice words I will not and can't say on here. Now yes we got our food but it was luke warm at most, even though we were told it would still be hot. We were still on the phone with steak express and finally got to the actual manager. We explain the our situation, even what I said (not to hide my actions) and even though he generally seem sympathetic I still don't believe the managed will do anything. I'm not looking for any freebies or handouts, but a little compensation for the delivery time screw up, poor customer service by the delivery driver and cold food, would have been nice. I will not go back. They lost my service.

Ok. I've eaten the food from here before (so so) my problem customer service. I ordered a meal on 2/6/21. I did the payment over the phone, then they said it would be a 1 hour wait. I said cancel it. Still waiting to be refunded. They sure are quick to take your money and slow to give it back. Still waiting on the remittance.nUpdate:nThe Manager's response does not seem genuine. He never took my call when asked to talk about it. Nor did he do any follow up. Steak Express is a joke. Do not use them.

Sooo good!! Recommend

Recently moved to Texas. First time trying this restaurant. Ordered around lunchtime on the app. Showed up 25 minutes later as instructed and my food was ready. I had the steak tips with a plain baked potato. For under $10, my meal was great. I plan to go back soon.

Very disappointed. Placed an order for delivery an hour and 15 mins. ahead of time ... Needed it there at 11.50am and was assured it will be there before then. Even gave the driver a good tip. 30min.later and still hasn't arrived. Lost another customer ud83dude21