Pick-n-Pull

Well I didn't even go in and they already were acting put out. I called in to ask about a tired size ( mind you I was on hold for a good 10 15 minutes) I asked about a tire but before I could even ask if they had it she told me they were to busy and I had to come look myself. Then she said they aren't allowed to look for some one else, then it was they are much to busy. God pick a lie and stick to it. I've called in the past and they confirmed over the phone! MIND YOU IM.ON A SPARE SO MY MILES ARE EXTREMELY LIMITED. Not that it matters to her In the slightest. Every time I've delt with them they always act so bothered and put out. If negative star's where an option id pick those.

Arrived at this yard at about 4:28 just before they stop letting new people in. The girl working the register had her back turned to me. She was helping people on the other side. After 4 minutes another person came in and got her attention. She said the yard was closed. I pointed out that I was there before 4:30 and just wanted to look and see if the interior of the door was the right color and I wasn't going to buy anything. She said it didn't matter when I was there, the store was closed now. I started to protest and she screamed the store was closed. It was 4:32. I drove over to the Pull and Save in Magna and found what I needed. Will be going back today to get it. I wouldn't go anywhere near this place if it was the last place on earth. It's a shame with such a high unemployment rate, this is the best they can find to work there.

Terrible terrible place. Awful service. Called ahead of time to see if they had a part for an interior mirror, The lady couldn’t give any answers on pricing and was super unhelpful over the phone. When we got there they wouldn’t allow me in because I had my gun on me which I’m legally allowed to carry in the state of Utah. As well my face covering wasn’t good enough because it didn’t tie behind my head. But it covered my face completely. So I had to go back and find a way to tie a shirt around my face and disarm myself from my firearm. After all this they said nothing is compatible and wouldn’t even let us in to look around. They didn’t look anything up just didn’t have anything compatible. Stay away from this place!

Now that Pull-N-Save no longer does half price Wednesdays, this yard has the best prices in Salt Lake. Row52 inventory integration makes it incredibly easy to check if they have what I need. I really like that they post their upcoming vehicles for the week in the lobby. Their facilities are usually the cleanest, and they provide hand washing sinks (why the other yards don't do this is bizarre). Vehicles are placed on stands made from welded wheels, standard practice, very stable, makes getting parts from under the vehicle painless. However, nearly every single wheel has been pulled from the yard, there is absolutely nothing to use to stand on to access an engine compartment from the top. God help you if you need a part from a truck that requires top down access like a cylinder head and aren't 8 feet tall, you just aren't going to get it. It regularly takes 20 minutes to check in or out. None of the other yards have the endemic staffing issues this place does, with always at least 3 people working registers rather than one person pulling triple duty with check in and check out and parts interchange. Update Sept 2020: Staffing issues still not addressed, once again took over ten minutes to check out despite being the only person in line to pay because cashier was pulling triple duty with answering phones, parts interchange, check-in and check out. Needed to pull several engines, out of nine possible donor vehicles seven had their engines pulled out, flipped upside down, and smashed across the hood of the car destroying anything of value inside the engine compartment. Why even bother running a you-pull if you're just going to destroy everything before placing it in the yard? Crush the cars and don't waste anyone's time. Asked and was told it's how they remove cats. This is a recent change, you didn't used to do this. I've been to parts yards across the country, no other yard does this. You need a new foreman or general manager. It's unlikely I'll be back, there are plenty of other parts yards in Salt Lake that aren't run like a complete clown show.

The manager is incredibly unprofessional. We had an issue with a transaction. The manager came out and before he even had us explain anything he told us his verdict and already had his mind made up. Go to the one in Orem, because if you do have an issue they are reasonable.